ICT GROUP Announces Agreement with SAP America; Facilities and Operations Management Support for Inside Sales and Marketing and Lead Generation Initiative

Business Wire, March 9, 2005

NEWTOWN, Pa. -- ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing solutions, today announced that it has signed an agreement with SAP America, Inc., the U.S. subsidiary of SAP AG (NYSE:SAP), to provide facilities and operations management support for SAP America's North American inside sales and marketing initiatives.

According to Gregory McStravick, Senior Vice President, Industry Solutions Business Development at SAP America, "We chose ICT GROUP to support our inside sales and marketing and lead generation program because of their operational best practices and over 20 years' experience in utilizing advanced contact center technologies. We are also excited about the prospect of capitalizing on business opportunities in the future, leveraging SAP's software product suite together with ICT GROUP's operations management expertise."

Under the terms of the agreement, ICT GROUP will provide facilities and operations management support for SAP America's inside sales and lead generation initiative, helping SAP utilize best-in-class technologies and operational best practices for optimal efficiency and performance. ICT GROUP's comprehensive services will include recruiting, hiring and training the sales staff, managing the ongoing operations of the lead generation program and providing systems integration support services, helping to streamline the sales process and ensure consistent, quality results.

"We are pleased to be supporting SAP, one of the world's leading business software solutions providers, for its inside sales and lead generation initiatives," stated John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "Not only does this contract further expand our presence in the technology sector, but it also demonstrates our flexibility in providing uniquely customized, creative solutions for clients as well as our ability to offer highly specialized, value-added Marketing and Technology Services beyond the scope of our traditional outsourced customer management solutions."

ABOUT ICT GROUP:

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.

Important Cautionary Information Regarding Forward-Looking Statements:

ICT GROUP, INC.

This press release contains certain forward-looking statements concerning work to be performed under the SAP America contract. The forward-looking statements involve assumptions and are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates" or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such forward-looking statements. For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. The actual level of work performed under the SAP contract may differ materially from the level disclosed in the forward-looking statements as a result of various factors, including without limitation, a party invoking cancellation or other provisions of the contract, and those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 2003, and other documents, such as reports on Form 8-K and reports on Form 10-Q filed by ICT GROUP with the Securities and Exchange Commission. Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct and we undertake no obligation to update such expectations.

SAP America, Inc.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.