BaySaver Selects Siebel CRM OnDemand to Make Sales More Fluid; Global Storm Water Treatment Company Implements Award-Winning CRM Technology Without IT Support

Business Wire, May 11, 2005

SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of customer-facing solutions, today announced that BaySaver Technologies Inc., a global designer and manufacturer of highly effective storm water treatment systems and services, chose Siebel CRM OnDemand for its hosted CRM solution. Siebel CRM OnDemand allowed BaySaver to upgrade from a static contact tracking system to a highly advanced hosted CRM system that synchronizes its entire network of regional sales managers and independent manufacturers' representatives. Additionally, BaySaver will integrate Siebel CRM OnDemand with a third-party lead management system without IT support.

BaySaver Technologies Inc. designs, manufactures, and sells highly effective storm water treatment systems and services to customers both nationally and internationally. Its flagship product, the BaySaver Separation System, removes pollutants that are entrained in surface water runoff and helps companies and communities meet governmental regulations.

"We had outgrown our contact management software package and were looking for a project-based automation solution that would be a strategic business tool for us," said BaySaver President Ken Barksdale. "We looked at several competitors, but Siebel CRM OnDemand was a clear winner for us. Siebel CRM OnDemand has the feature set that we really needed, including analytics, the Sales Process Coach, and a simple way to get started. There weren't any hidden costs, and we were up and running quickly."

BaySaver primarily sells through third parties and was therefore continuously faced with enabling a diverse group of salespeople to be standardized on a common methodology for pipeline management and forecasting. The company also required integration with a third-party lead service called the Dodge Reports. BaySaver required a hosted CRM solution that could manage leads and assign them to the proper sales representatives. With Siebel CRM OnDemand, BaySaver now has a highly automated system that allows salespeople to spend more time selling and less time entering data.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.> Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.