Motive Helps Peregrine Systems Enhance Its World-Class Customer Support; Motive Configuration Automation Software Helps Peregrine Customers Gain Maximum Value, Resulting in Lower Total Cost of Ownership

Business Wire, May 17, 2005

SAN DIEGO & AUSTIN, Texas -- Reinforcing its commitment to world-class customer support, Peregrine Systems(R), Inc., a leading provider of asset and service management solutions, has significantly improved the application administration capabilities provided to customers with its new Peregrine Support Profiler Tool, a solution based on technology from Motive, Inc. (NASDAQ:MOTV).

This non-invasive, Web-based tool integrates with Peregrine's ServiceCenter(R)-based customer support environment and Centerpoint customer support Web site to help Peregrine customers better understand and proactively manage their Peregrine application environments. The Peregrine Support Profiler Tool is based on Motive Profile, a model-based configuration management solution, which uses intelligent automation to discover, capture and compare changes in a customer's application environment -- within three minutes or less. As a result, Peregrine is able to deliver customers a more self-managing service, thereby eliminating many of the manual steps required to trouble shoot and resolve incidents.

To date, the Peregrine Support Profiler Tool has reduced problem resolution time by up to 90 percent on issues that require extensive diagnosis by Peregrine's Technical Support.

"Today's technology executives face the challenge of managing IT environments that are becoming more and more complex to maintain and diagnose," said Kelly Hoopes, director of customer support at Peregrine. "Motive Profile has provided us with an innovative and pragmatic solution to gain application configuration visibility into our customers' deployed environments, enabling us to deliver exceptional support and provide additional value to our customers with our best-of-breed applications."

The Peregrine Support Profiler Tool allows customers to quickly and easily capture "snapshots" of their deployed Peregrine application environment. These snapshots can be compared to earlier versions to provide up-to-the minute diagnostic information such as software versions and patch levels, configuration settings and log files. This data can be used by customers to initiate corrective actions, or alternatively, enlist the help of Peregrine support personnel. In the case of a problem that occurs more than once, the ability to collect and compare snapshots eliminates the need for users to go back to the drawing board with each support call interaction.

The solution has received widespread positive feedback from Peregrine customers, including those in the financial services, mortgage-lending, education and pharmaceutical industries, reinforcing the company's commitment to customer excellence and further bolstering its competitive advantage in the marketplace.

"Peregrine understands it's not enough just to provide great software products," said Michael Archuleta, director of enterprise industry marketing at Motive. "Equally important is the ability to help customers more efficiently manage the ongoing health and change of critical business applications, a key success factor in how enterprises establish and sustain their competitive advantage."

More than 95 percent of Peregrine's customers have rated Peregrine as excellent for its customer support, which now features core capabilities provided by Motive's automated management technology. The Peregrine Support Profiler Tool currently supports Peregrine ServiceCenter, and is expected to be extended to other Peregrine IT asset and service management software in coming months. As a hosted solution, the product requires only a computer with Internet access, thus eliminating the delays associated with deploying, maintaining and updating persistent software agents.

About Peregrine Systems

Peregrine Systems, Inc. develops enterprise solutions that enable organizations to address specific business problems and evolve their IT service and asset management practices for reduced costs, improved productivity and service, and lower risk. The company's IT asset and service management software solutions include: Asset Tracking, Expense Control, Process Automation, Asset Optimization, Service Establishment, Service Control, Service Alignment and Service Optimization. These solutions make it possible for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers, and gain greater visibility into how their IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.

Founded in 1981, Peregrine has sustained a longstanding tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts business from offices in the Americas, Europe and Asia Pacific. For more information, please visit: www.peregrine.com.

About Motive, Inc.

Motive, Inc. (NASDAQ:MOTV) has pioneered a unique approach to designing management services into Internet-era networks, systems and applications. Motive's software makes complex products and services self-managing, reducing overhead costs and optimizing customers' return on investment. Companies worldwide have relied on Motive's software to provide a range of problem remediation and configuration management tasks for more than 40 million endpoints. Founded in 1997, Motive is headquartered in Austin, Texas, and has offices in Europe and Asia. For more information, visit www.motive.com.