Nuasis Launches Webcast Series Highlighting IP Contact Center Customer Deployments; First Webcast in the Series Asks — Offshore? Onshore? Unsure?

Business Wire, May 18, 2005

MOUNTAIN VIEW, Calif. -- Nuasis(TM) Corporation, the IP contact center company, announces that online registration is now open for a three-part webcast series titled "Customers Rave About VoIP Success in the Contact Center." The three-part series will feature Nuasis customers who have implemented IP technology within the past two years in their mission critical contact center. To attend any one or all three of the webcasts, register at www.nuasis.com.

Each webcast will focus on a specific contact center business issue. The dates and issues covered will be:

A[paragraph]   May 25 -- "Offshore? Onshore? Unsure? VoIP Changes the Call Center
              Business Case"
A[paragraph]   July 27 -- "Knowing and Segmenting Your Customers: A
               Profit-boosting Strategy"
A[paragraph]   September 14 -- "Self-service with a Personal Touch"

The May 25 webcast begins at 10 a.m., PDT, and features Nuasis customer Attachmate discussing "Offshore? Onshore? Unsure?: VoIP Changes the Call Center Business Case."

More than 13 million users in 22 countries, including 80% of Fortune 500 and Global 2000 companies depend on Attachmate for mission-critical host access solutions. Attachmate purchased the IP-based Nuasis NuContact Center to solve a number of issues including the ability to network their worldwide support contact centers together, saving telephony costs between locations and lowering system administration costs.

On the webcast, Attachmate will address the following issues IT directors, CIOs and contact center decision makers are faced with when having to consider offshoring their contact centers:

--What are the advantages and disadvantages of moving call center operations offshore?

--Is it possible to stay onshore but still reduce costs?

--What can be done to ensure that multiple offshore and onshore locations can function as a single, seamless service environment?

--What are the considerations for deploying IP technology throughout a trans-continental contact center environment?

Attendees to any of the webcasts will have the opportunity to ask the presenters questions via the web throughout the sessions. Any questions not answered during the webcast will be answered online via email.

Visit www.nuasis.com to register for any of the webcasts. And/or download the audio portion of last week's webcast "Nuasis Replaces Nortel -- Is Your ACD Sufficient for Your Call Center?" The May 11 webcast featured Trover Solutions, a leading provider of recovery services to the insurance industry. Trover recently selected the NuContact Center for contact center routing. Webcast highlights include Trover's IP implementation process, lessons learned and business benefits gained.

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT), Avaya (NYSE:AV) and Cisco Systems, Inc. (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis (650) 318-2200 or visit www.nuasis.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation.