Epiphany Solutions Help NetBank Drive Organic Growth; NetBank to Present Case Study at BAI SmartTactics Conference for Profitable Retail Delivery

Business Wire, May 23, 2005

SAN MATEO, Calif. -- Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management (CRM) solutions for consumer-oriented businesses, today announced that NetBank (www.netbank.com) is using Epiphany(R) Campaign Management and Advisor solutions to help drive organic growth in its existing customer base. NetBank has deployed Epiphany Interaction Advisor on its Web sites to enhance customer service as well as provide personalized offers to customers while they visit the site. NetBank is also deploying the Advisor solution in its call centers to provide personalized customer service as well as new product offerings tailored to individual customers' needs and wants. NetBank will present a case study on the deployment at the BAI SmartTactics Conference for Profitable Retail Delivery in Miami Beach, Florida, May 23-25, 2005.

"NetBank is committed to providing the best possible service experience for our customers," said Jerry McCoy, chief marketing executive, NetBank, Inc. "Epiphany solutions are helping us address two of our key goals -- improving our overall customer experience and helping us drive revenue through organic growth within our existing customer base."

"Banks need an effective CRM strategy to help increase profitability in a challenging market," said Karen Richardson, CEO, Epiphany. "NetBank is a pioneer in providing online financial services and we are pleased to be partnering with them on their customer strategy. Epiphany solutions help retail financial services firms worldwide drive organic growth through intelligent customer interactions."

Epiphany provides a range of retail financial service solutions that increase bank profitability by bridging systems, channels and product silos to maximize the value of each customer relationship. The solutions are designed to improve customer revenue, increase share of wallet and drive organic growth without the need for a systems replacement. For more information please visit www.epiphany.com/industry_solutions/retail_finance.html.> Event Details

The BAI Retail Delivery Conference takes place May 23-25, 2005 in Miami Beach, Fla. NetBank will present their case study at 11:00 a.m. EDT Wednesday, May 25th. For more information, or to register, please visit: http://www.bai.org/smarttactics.> About Epiphany

Epiphany provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com.

Safe Harbor Statement

This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.

Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.