Soffront Improves Issue Tracking with Configuration Management Integration

Business Wire, May 27, 2005

FREMONT, Calif. -- Soffront(R) Software Inc. (www.soffront.com), the leader of enterprise and hosted CRM solutions in the mid-market, today announced that integration is available between Soffront CRM and the Perforce software configuration management system. This integration adds a new level of productivity and effectiveness to Soffront's customer support applications.

Perforce tracks and manages changes to source code and digital assets for software development environments. Change request and status information entered into the Soffront system is linked with Perforce data and can be easily accessed from one central repository by support agents, developers, and QA engineers. The integration provides complete traceability between defects and source code changes in either system.

"Defect tracking is an important part of our integrated CRM strategy," said Mr. Manu Das, president and founder of Soffront. "This integration will increase developers' productivity by allowing them to easily track and verify the completed work associated with each defect."

The bi-directional integration allows users to work in the application with which they are most comfortable. Developers can work entirely within Perforce without having to switch to the defect tracker and re-enter data. In both environments, users can see relevant data related to source changes and their relation to change requests entered in the Soffront system.

"We often hear that developers want tools tailored for specific development tasks rather than using a single corporate system," said Kathy Baldanza, vice president of engineering at Perforce Software. "This integration provides software engineers another strong solution for SCM and defect tracking."

Soffront integrated tracking system allows managing customer issues, and to pass these issues to engineering for resolution as needed. This improves productivity and timely resolutions. A support agent who is unable to resolve a ticket passes it to engineering. Once engineering has a solution, the support agent is automatically notified and can send the resolution immediately to the customer.

About Soffront

Soffront Software Inc. has experience, technology and focus for mid-market companies seeking CRM solutions. A pioneer in the CRM market since 1992, Soffront offers end-to-end, fully integrated CRM solutions. With more than 500 CRM installations worldwide, Soffront's installed base includes Fortune 500 companies, mid-sized businesses, federal agencies and local/state governments. Soffront is privately held, debt-free, and profitable since 1995.