DYS Analytics Announces Email CONTROL! Desktop Edition for Microsoft Exchange; Real-Time and Historical Messaging Analysis Helps Mid-Tier Firms Speed Help Desk Ticket Resolution and Improve Exchange Performance

Business Wire, May 31, 2005

WELLESLEY, Mass. -- DYS Analytics, Inc., a leader in application performance management for messaging and collaboration applications, announced Email CONTROL! Desktop Edition for Microsoft Exchange. This new product helps IT staffs diagnose, localize and troubleshoot Exchange performance issues by uniquely combining real-time probing and message reporting with historical transaction analysis - providing a comprehensive view of Exchange activity.

Based on the DYS award-winning CONTROL! technology, Email CONTROL! Desktop Edition provides operational insight to accelerate problem resolution, cleanup servers and assess which users are misusing the system. The product's detailed analyses can also help IT staffs speed migrations to Exchange 2003 and validate server consolidations. Email CONTROL! Desktop Edition will be available in late June, is priced at $4,995 per installation and sold directly by DYS Analytics.

Microsoft Exchange is a critical platform that needs to smoothly operate 24x7. When Exchange has a problem, everyone knows, and many revenue-generating tasks are halted or significantly slowed. While network management products address OS, hardware, network and Exchange server issues such as message queue length and CPU utilization, no products to date track and examine individual messages and create/track synthetic activities in a comprehensive yet flexible way.

Desktop Edition diagnoses email infrastructure issues by providing insight on system use and performance. Reports, synthetic transactions and rapid querying facilities provide summary and detailed performance and activity views. This information is presented in graphical or tabular reports that can be printed, viewed or exported from the comfort of the user's desktop.

With Desktop Edition, IT help desk and messaging staff can:

   --  Troubleshoot Faster by speeding help desk ticket resolutions
       and helping Admins uncover root causes to prevent reoccurrence

   --  Enhance Security through message and user level reports that
       Admins use to investigate suspicious message patterns

   --  Improve Performance by providing analysis that enables Admins
       to easily reclaim server disk space, optimize routing
       topologies, uncover and correct heavy usage and balance server
       and message stores

   --  Resolve Mailbox Issues including the listing of abandoned
       mailboxes and showing mailbox activity so Admins can
       objectively assess quota resizing needs

   --  Answer Management queries by supplying reports that
       objectively display detailed data - for example a specific
       user's activity - or display summary data - for example
       overall email performance levels

"User-Centered, Affordable and Insightful"

"We use Exchange almost exclusively to convey essential classroom and college information between our network of over 3,000 faculty, staff and student email users. Operating with less than peak Exchange performance simply isn't an option," said David Vigneau, Network Services Manager at Saint Anselm College, an undergraduate liberal arts college outside Manchester NH that ranked among the best US colleges by the Princeton Review.

"Desktop Edition helps us quickly and accurately answer faculty questions on a student's email use, the health of our servers including the real-time status of sent email, and the extent of cleanup opportunities. The product allows us to us spot abandoned mailboxes, users who may be potentially abusing email and whether a student's mailbox quota should be changed given their email usage. It's also very intuitive and simple to learn how to use. We scoured the market to find an Exchange management solution that fit our needs and budget. It had to be user-centered, affordable, fast performing and insightful. No other product we examined matched our needs."

"IT groups are struggling to manage email resource consumption as the size and daily volume of inbound messages continues to skyrocket," said Matt Cain, vice president, high performance workplace service, at Gartner. "Email management solutions for Exchange that speed problem identification and resolution will find great receptivity in the market today."

Components in Email CONTROL! Desktop Edition:

Desktop Edition is composed of two critical components:

   --  TrackNOW! - performs real-time analysis by analyzing user
       transactions and creating and measuring its own "synthetic"
       transactions. TrackNOW! reports on the status of selected
       messages and selected end-users. It answers such questions as
       whether the message was actually sent; was it delivered or is
       it in transit; are two servers exchanging email and how email
       is routed through the network.

   --  InvestigateNOW! - provides historical reporting with over 100
       existing reports. It answers such questions as: who is using
       email the most and how much personal email is being
       sent/received, who is sending/receiving from suspicious
       domains and are there abandoned email accounts and mailboxes
       that can be removed.