MetLife Auto & Home® Named among Best in Customer Satisfaction in J.D. Power and Associates Annual Homeowners Insurance Satisfaction Study

Business Wire, Nov 16, 2005

WARWICK, R.I. -- MetLife Auto & Home, a subsidiary of MetLife, Inc. (NYSE: MET), was recently ranked one of the top companies for delivering customer satisfaction to homeowners, according to J.D. Power and Associates' annual 2005 National Homeowners Insurance Satisfaction Study on the state of the industry.

MetLife Auto & Home was an overall top-five finisher in this year's study. In the category of "Overall Claims Satisfaction," the company moved to the number two position in 2005. In addition, for overall customer satisfaction, the company was ranked number four.

J.D. Power and Associates based its study on responses from 9,040 homeowners insurance policyholders across the country. The results are obtained through an online rating system similar to the government's five-star safety ratings for automobiles. The firm provides "voice-of-the-customer" research based on actual survey responses from real consumers.

"We are extremely pleased with the results of this survey, because service is why we're in business," said Bill Mullaney, president of MetLife Auto & Home. "We believe that providing best-in-class quality service to our customers, together with our unique product offerings, make MetLife Auto & Home a leader within the industry, with an unsurpassed value proposition."

MetLife Auto & Home's valued product offerings, which are subject to state availability, are designed to cover the kinds of losses that many consumers may be surprised to discover aren't covered under most standard policies. This includes "Coverage A-Plus," under which the company would pay to rebuild a damaged home, even if that cost exceeded the amount shown on the policy's declarations page. The company was the first to build identity-theft resolution service into its renters, condominium, and standard homeowners policies for no additional premium, as well as identity relief services to its customers who need assistance recovering their identification following a devastating property loss.

MetLife Auto & Home's auto policies include value-added features such as Replacement Cost for Special Parts, which replaces auto parts without taking a deduction for depreciation, and Replacement Cost for Total Losses, which provides no depreciation for the total loss of a new auto within the first year or first 15,000 miles, whichever comes first, subject to policy restrictions. Auto customers may also benefit from a Deductible Savings Benefit, which builds a credit toward future claims for loss-free driving, and MetLife Auto & Home also offers a package product, GrandProtect(SM), which bundles property, personal liability, and auto coverage with higher limits on many coverages into one convenient policy with one deductible and one bill.

MetLife Auto & Home is one of the nation's leading personal lines property and casualty insurance companies, insuring over 3.8 million autos and homes. For more information about MetLife Auto & Home, visit www.metlife.com.

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI.