New XML Web Services Interface from UniPress Software Integrates Existing Applications and Systems with FootPrints-Powered Service Desks

Business Wire, Nov 29, 2005

EDISON, N.J. -- Capability Allows Organizations to Leverage Service Oriented Architecture by Dynamically Linking Service Desk to Other IT Environments to Boost Efficiency and Remove Data Silos

UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced the availability of an enhanced XML (extensible markup language) Web Services interface for its award-winning line of FootPrints(R) service desk solutions. The new FootPrints XML Web Services interface allows support, IT, and business line managers to integrate their applications, in real-time, with an organization's FootPrints service desk environment.

Addressing the growing trend toward deploying service oriented architectures (SOA), the FootPrints XML Web Services interface provides a solution to link multiple applications and systems together within a unified web environment. Through this capability, FootPrints customers can expand their service desks and integrate other applications to open and edit trouble-tickets, get virtually any data to or from the FootPrints system, and integrate their applications with FootPrints easily. For instance, using the FootPrints XML Web Services interface, organizations can configure third-party monitoring network systems to trigger an alert to FootPrints to automatically open a trouble-ticket if certain conditions are met. In other deployments, FootPrints can be used to log requests related to active issues within HR applications, field service applications, development projects, or other business-critical enterprise solutions.

The FootPrints Web Services interface has many advantages over alternative application integration methods. It leverages XML, which offers a widely-used, standards-based interface that can easily link to other applications and systems. UniPress also includes numerous built-in SOAP client application templates written in PERL, JAVA(TM), and C# that can help programmers connect other enterprise applications to FootPrints in minutes. The company routinely updates these templates so that customers can be assured their FootPrints investment will offer seamless integrations with a broad range of IT environments.

"XML Web Services integration was not on our customers' radar screens a couple of years ago, but as they further embraced web-based enterprise applications, they quickly realized the need for a reliable, platform-independent integration interface," said Mark Krieger, President of UniPress Software. "This is the key reason why we developed the FootPrints XML Web Services interface. It is part of our company's broader strategy to continually develop solutions to help our customers expand the capabilities of their service desk environments in order to manage the changing needs of business."

The FootPrints line of web-based service desk solutions helps organizations of all sizes streamline and automate customer support and help desk operations. Four versions of FootPrints technology are available, along with numerous integrated add-on tools to support a variety of different business applications. For a complete overview of the FootPrints family of products, please visit www.unipress.com or call UniPress at 800.222.0550 or 732.287.2100.

Pricing & Availability

The FootPrints XML Web Services interface is available today as a built-in feature of FootPrints 7.0 at no extra charge. Pricing for a three-agent FootPrints 7.0 starter pack starts at $3,995. Volume, concurrent user, and site license pricing options are also available. UniPress provides discounts for educational institutions, non-profit organizations, and government agencies. Contact UniPress for additional product and pricing information at 800.222.0550 or 732.287.2100.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.