NetQoS Offers Operations Groups the First Enterprisewide View of Application Performance Across the WAN

Business Wire, Oct 24, 2005

AUSTIN, Texas -- NetQoS SuperAgent v7 Signals IT Operations to the Worst WAN Bottlenecks for Easier Detection of Application Delays, Faster Problem-Solving across IT Silos

NetQoS(R) Inc. launched SuperAgent(R) v7, the end-to-end performance monitoring module of the NetQoS Performance Center, to offer operations groups a continuous "Operations View" into which applications are performing worst for end users across wide area networks and what has caused the slowdowns.

"Today, operations teams spend more time solving performance problems than faults, but they do not have the tools to instantly pinpoint where problems are occurring," said Joel Trammell, NetQoS CEO. "NetQoS SuperAgent version 7 provides an always up-to-date view into application response times across even the largest wide area networks, enabling IT operations to take a performance-centric approach to network management. By focusing on performance metrics, not just network availability, operations and network groups can now be more effective at troubleshooting and planning for change."

The SuperAgent v7 Operations View gives operations groups a list of the 10 worst performing applications and network segments and pinpoints the cause of the slowdowns to the network, server or application. SuperAgent detects the worst performers by identifying when the performance of network links, applications or servers degrades past a threshold from normal operating baselines that are either generated automatically by SuperAgent or set manually by the customer. The baselines can factor in time of day, day of week, and day of month to give an accurate picture of what is normal for each application in each customer's network environment.

As soon as a problem is detected, SuperAgent launches its investigation tools to gather performance diagnostics automatically -- such as filtered packet capture, SNMP polls, and traceroutes. With this data, operations groups can quickly determine whether a problem should be escalated to other IT groups. SuperAgent's Incidents, Management, and Engineering Views enable network engineers and other IT staff to take a deeper look at performance issues for networked applications and make informed troubleshooting decisions.

"NetQoS SuperAgent provides a critical reference point for infrastructure optimization with its enhanced troubleshooting features, SLA compliance monitoring, and its ability to measure the impact of change on application service levels," said Dennis Drogseth, vice president of Enterprise Management Associates. "As part of the NetQoS Performance Center, SuperAgent v7 will better enable NetQoS customers to achieve gains in efficiencies and service quality, including support for more collaborative and proactive management across technical silos."

The NetQoS Performance Center brings a performance-centric approach to infrastructure management via a centralized Web-based console that integrates data from NetQoS products, helping organizations be more effective in capacity planning, troubleshooting, and service level management. Accurately monitoring infrastructure performance requires a three-layer approach, starting with end-to-end performance monitoring (NetQoS SuperAgent) to give a broad overview of application performance over the network, and then narrowing the focus to traffic analysis (NetQoS ReporterAnalyzer(TM)) and device performance management (NetQoS NetVoyant(R)) as needed.

NetQoS SuperAgent v7 is available immediately, with pricing starting at $40,000. For more information about SuperAgent, visit http://www.netqos.com/solutions/superagent/index.html.> About NetQoS Inc.

NetQoS software and services help large organizations improve the delivery of applications over wide area networks. NetQoS performance management products are used in the production networks of companies such as American Express, Barclays, Boeing, Chevron, Citrix, DuPont, Sara Lee, and Schlumberger to monitor application service levels, troubleshoot problems quickly, contain infrastructure costs, and manage user expectations. For more information, visit NetQoS' Web site at http://www.netqos.com or call 877-835-9575.

NetQoS, SuperAgent, and NetVoyant are registered trademarks and ReporterAnalyzer is a trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.