ClientLogic and Visage Mobile Sign Strategic Outsourced Customer Care Partnership; Leading customer care outsourcer among best-of-breed technologies and services chosen to support Visage Mobile's MVNO wireless platform

Business Wire, Oct 3, 2005

NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing provider, announced that it has signed a strategic business partnership with Visage Mobile, the first U.S. enabler of private label wireless services, to provide scalable and flexible outsourced customer care to its Mobile Virtual Network Operators (MVNOs). As Visage Mobile's preferred customer care provider, ClientLogic will provide customized and branded customer service to participating MVNOs to help them quickly and easily begin interacting with their wireless customers.

Visage Mobile is the first company to offer a turnkey technology and services platform for creating and operating MVNOs in the United States. The company enables MVNOs and service providers to utilize an established carrier's network to deliver differentiated wireless services under their own brand names.

Visage Mobile chose ClientLogic as its preferred customer care provider based on its reputation for providing multi-channel customer experience that can quickly scale to meet growing customer demand and manage all customer interactions, including pre-sales, sales, activation, local number portability, technical support and post-sales customer service. ClientLogic's world-class experience and expertise in the wireless and communications markets made it the clear choice for Visage Mobile.

"Visage Mobile is committed to providing leading brands with a carrier-grade, customizable, end-to-end MVNO solution that includes premium customer care for wireless subscribers," said Matt Johnson, CEO of Visage Mobile. "Working with ClientLogic enables us to provide our clients with the best possible customer service available and the ability to meet market demands without the internal infrastructure worries typically associated with supporting rapid customer growth."

To ensure a completely integrated solution, the Visage Mobile CRM solution, customized for the specific MVNO, is seamlessly integrated with ClientLogic contact centers. All customer interactions are branded with the MVNO's brand and supported by a dedicated ClientLogic customer service team that will adhere to the MVNO's internal care standards and procedures.

"ClientLogic's expertise and experience in the wireless and telecommunications industry makes us an ideal partner for MVNOs looking to establish their brand and build customer loyalty," said Julie Casteel, chief sales and marketing officer at ClientLogic. "Our worldwide footprint and ability to scale quickly in a dynamic global market gives MVNOs the flexibility to offer exciting new wireless offerings and multi-channel care that exceeds customer expectations."

About Visage Mobile

Visage Mobile is the only Mobile Virtual Network Enabler (MVNE) offering "made to order" branded wireless solutions. Its configurable platform allows companies to create their own wireless branded service while retaining control over the customer experience. Unparalleled industry knowledge combined with a modular technology platform delivering carrier-grade service ensures that its clients' brands are safe and secure. Founded in 2001, Visage Mobile's sole focus is on enabling MVNOs and has committed over $50M to its leading technology platform. Additional information is available at www.visagemobile.com.

About ClientLogic

ClientLogic is a leading international business process outsourcing (BPO) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic's global footprint spans 50 BPO centers in 14 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top five global customer care providers, managing more than 296 million customer interactions.

For more information, please visit http://www.clientlogic.com.