Business Services Industry

Far EasTone Deploys Agilent Technologies' Solutions to Manage Wireless Data Services, Increase Revenues; Integrated Fault Management, Active Testing Help Taiwan Service Provider Improve Service Quality for Subscribers

Business Wire, Oct 3, 2005

PALO ALTO, Calif. -- Agilent Technologies Inc. (NYSE:A) today announced that Far EasTone Telecommunications Co. Ltd., a leading Taiwan wireless service provider, has deployed Agilent's network and service assurance solutions to manage the quality of its mobile data services. The fault management and active testing solution has enabled FET to proactively manage its GSM and GPRS services now, and add management for UMTS services as they are deployed.

FET's new, Agilent-based service operations support system (OSS) tests wireless services such as WAP, MMS, IVR and SMS before and after services are launched to ensure high quality of service (QoS) and a positive customer experience. The OSS combines the Agilent OSS Wireless QoS Manager and Fault Manager, so FET can simulate subscriber use and, if there are problems, drill down into the network data to find a root cause. This helps the service provider detect and correct problems quickly, minimizing impact to subscribers and ensuring billable services are up and running.

"Agilent had the combined solution for gathering customer-experience data from active testing and fault-management data from network devices that we required," said Jeffrey Gee, executive vice president, Network Division, of FET. "Their services personnel added to the total solution by bringing domain knowledge to implement the tools in a way that helps us ensure the highest quality for our subscribers."

"FET is a longtime user of Agilent OSSs and one of the pioneer customers for our 3G data and multimedia service management solutions," said Roy Wang, Agilent Taiwan OSSG general manager. "This new deployment of Agilent service assurance solutions demonstrates FET's commitment to ensure its corporate customers get the high QoS they expect."

Agilent OSS in Asia-Pacific

Agilent OSS in Asia-Pacific, with headquarters in Singapore, has offices in Australia, China, India, Japan, Malaysia, New Zealand, Singapore and Taiwan. Agilent OSS also has two primary development sites -- Agilent Technologies International, in New Delhi, and Agilent Technologies Software Co. Ltd., in Beijing -- which will drive product development for the company's OSS-based solutions. The company has experienced strong growth in Asia-Pacific over the past five years, engaging in more than 100 new OSS deployment projects at 30 customer sites.

Agilent in Communications

Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies

Agilent Technologies Inc. (NYSE:A) is the world's premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $7.2 billion in fiscal year 2004. Information about Agilent is available on the Web at www.agilent.com.

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