Gearworks Introduces etrace for AppExchange at Dreamforce '05; Real-Time and Location-Based Management of Mobile Workers and Their Field-Based Activities Available via AppExchange, Salesforce.com's New On-Demand Application Sharing Service

Business Wire, Sept 12, 2005

SAN FRANCISCO -- Gearworks, a leading provider of on-demand mobile workforce management software, and salesforce.com (NYSE:CRM), the global leader in on-demand customer relationship management (CRM), today announced the availability of etrace(R) for AppExchange.

Built on salesforce.com's Appforce on-demand platform, etrace for AppExchange extends the capabilities of salesforce.com's CRM applications by wirelessly connecting mobile workers and providing for the exchange of vital, real-time information on worker locations and field-related activities. When combined with salesforce.com's Salesforce Service & Support application, etrace for AppExchange allows organizations to measure, manage and optimize field operations at the point of service delivery. etrace for AppExchange is one of the 70 launch applications that are available immediately for preview in the AppExchange, and will be generally available at the same time as the Salesforce Winter '06 release.

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to their entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add new apps to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer and partner community available with just a click.

"AppExchange enables Salesforce users to browse, test drive, and easily install and deploy a variety of on-demand applications - including the powerful workforce management capabilities of Gearworks' etrace solution," said Bonnie Crater, Vice President and General Manager, salesforce.com. "By working with innovative partners like Gearworks, we continue to provide customers desktop access to the applications that precisely meet their unique needs."

Gearworks' etrace is a location-intelligent, wireless and Web-based solution that leverages GPS and low-cost, application-enabled mobile devices to provide service-driven companies visibility and control of their mobile workforces and field-based activities. etrace for AppExchange enables Salesforce Service & Support with etrace features - such as real-time monitoring, automated timecards and workforce reports - to help organizations increase productivity and efficiencies in their mobile workforces.

"We view Appforce as a unifying force within the on-demand application market and we are pleased to be part of the AppExchange service," said Todd Krautkremer, president and CEO of Gearworks. "By deploying etrace for AppExchange side-by-side with Salesforce Service & Support, companies can use a single, on-demand platform for effectively managing the entire customer interaction lifecycle -- from sales to service execution."

AppExchange is the world's first on-demand application sharing service. Launched at Dreamforce '05, AppExchange features dozens of pre-built applications created by salesforce.com customers and partners. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.> Appforce is a complete on-demand platform that includes Appforce Builder, Appforce DB, Appforce API and the Appforce OS for development & deployment of multiple on-demand applications. Appforce provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM.

About Gearworks

Minneapolis-based Gearworks (www.gearworks.com) is a leading provider of on-demand mobile workforce management software that enables service-driven companies - from mainstreet to the Fortune 500 - to measure, manage and optimize their field operations at the point of delivery. The company's flagship product - etrace(R) - is a location-intelligent, wireless and web-based solution that runs on low-cost, application-enabled mobile devices. By providing dispatchers, operations managers and other service organization stakeholders with real-time visibility and control of field workers, workflow and activities, etrace enables businesses to make their workforces more productive, processes more efficient, and consumers more delighted.

About salesforce.com

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce family of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on demand. Appforce, salesforce.com's on-demand platform, allows customers to customize and integrate the Salesforce family to meet their unique business needs, and build whole new powerful applications quickly and easily. Appforce applications are available via AppExchange, salesforce.com's on-demand application sharing service. Customers can also take advantage of salesforce.com's world-class training, support, consulting and best practices offerings.