J.D. Power and Associates Reports: Costco and VSP Receive Customer Satisfaction Awards

Business Wire, Sept 16, 2005

WESTLAKE VILLAGE, Calif. -- David Stefan, senior director of operations and development for the healthcare division at J.D. Power and Associates, today presented awards to Costco and VSP, who ranked highest among major national vision plans and retailers in two vision-care customer satisfaction studies. The event took place at the Vision Expo West, held at the Sands Expo Convention Center in Las Vegas.

Costco was recognized for ranking highest in the J.D. Power and Associates 2005 National Retail Vision Satisfaction Study(SM). The study measures retailer satisfaction among eye care customers of mass merchandisers, vision chains and department stores. The study, which focuses on the 13 largest national eyeware retailers, is based on responses from 2,861 customers who purchased glasses and/or contact lenses in the past 12 months.

VSP was recognized for ranking highest in the J.D. Power and Associates 2005 National Vision Plan Member Satisfaction Study(SM). The study, which looks at the five national vision care plans with over five million members, is based on responses from 1,125 vision plan members who had an eye exam in the past 24 months.

About J.D. Power and Associates

Headquartered in Westlake Village, J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education and BusinessWeek. The Corporation has more than 300 offices in 40 countries. Sales in 2004 were $5.3 billion. Additional information is available at http://www.mcgraw-hill.com.

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates (www.jdpower.com).