PGP Corporation Selects Above All to Streamline Customer Acquisition and Order Management Process; Composite Application Will Enable PGP Corporation's Sales Team to Improve Customer Satisfaction and Increase Productivity

Business Wire, Sept 20, 2005

SAN MATEO, Calif. -- Above All(R) Software, a provider of award-winning business integration software, today announced that PGP Corporation, a global leader in enterprise data security and encryption solutions, has selected and completed its initial deployment of the Above All Composite Application Platform(TM). When fully implemented, the Above All solution will enable PGP Corporation to deploy an interactive composite application for its worldwide sales team that integrates three critical customer information assets: its sales force automation application, its order management system, and its CRM application. In doing so, PGP Corporation will be able to automate its book-to-order process, eliminate data redundancy, and improve sales force productivity.

With more than 1 million user licenses and security solutions implemented by 84% of the Fortune(R) 100, PGP Corporation has experienced rapid growth that led it to re-examine key customer processes to ensure its internal systems could scale with its business. PGP Corporation implemented salesforce.com as its sales force automation system and Oracle for its order management application. These two systems were not integrated, however, resulting in different ways of representing the same customer and manual reconciliation of data. In addition, there was no formal process for entering information into the systems, resulting in data redundancy and errors. To improve the quality of data, PGP Corporation decided to use its Dun and Bradstreet subscription as the basis for defining a common customer key, i.e., the D&B number.

PGP Corporation used Above All to build an interactive composite application that takes the Dun and Bradstreet Web service and rapidly transforms it into a business service that is the basis for establishing the integration between Oracle and salesforce.com. Validation rules are built into the application so redundant data isn't entered into the different systems. To ensure complete transparency for the sales team, the composite application that incorporates Oracle and D&B information is deployed natively within the salesforce.com user interface.

"We knew that data redundancy issues could ultimately affect customer satisfaction and response times," said Olivia Dillan, Group Vice President, Technology, for PGP Corporation. "The Above All solution allows us to implement an integrated process so we always have the right customer information in the right place, allowing us to focus on servicing customer needs, not cleansing data."

"Integrating dynamic front-office processes with back-office systems is a key enabler to achieving business agility," said Jon Temple, CEO of Above All Software. "With the Above All solution, PGP Corporation will significantly improve sales force productivity and continue to drive innovation in the security marketplace."

About PGP Corporation

The global customer standard for encryption and digital-signature solutions, PGP Corporation develops, markets, and supports an integrated data security suite based on a fully automated security architecture. Customers depend on PGP solutions for regulatory and audit compliance, to protect confidential company information, to secure customer data, and to keep identity information private. During the past 10 years, PGP(R) technology has earned a global reputation for innovative, standards-based, trusted solutions. Contact PGP Corporation at www.pgp.com or 650-319-9000.

About Above All Software

Above All Software provides award winning business integration software that enables customers to leverage service-oriented architectures to meet ever-changing business needs. With Above All's Composite Application Platform(TM), customers transform existing IT investments into rapidly assembled, high-impact business solutions that can be deployed to multiple environments. This new, flexible service-level approach simplifies and reduces the cost of business integration. Headquartered in San Mateo, CA, Above All Software is a privately held company founded in 2002. For more information about Above All Software, visit our Web site at www.aboveallsoftware.com or call 800-819-5530.

NOTE: Above All is a registered trademark of Above All Software in the United States and/or other countries. PGP and the PGP logo are registered trademarks of PGP Corporation.