Empirix Receives 2005 Contact Center Technology Leadership of the Year Award from Frost & Sullivan; Empirix recognized for its innovative Contact Center Testing and Management solutions

Business Wire, Sept 22, 2005

BEDFORD, Mass. -- Empirix(R) Inc., which provides testing, monitoring and management solutions for VoIP, voice and Web, announced today that it has won the 2005 Customer Contact Center Testing & Management Technology Leadership of the Year Award from research firm Frost & Sullivan. The award recognizes Empirix's revolutionary Hammer Contact Center testing system and OneSight monitoring and management system.

The Frost & Sullivan Technology Leadership of the Year award is bestowed upon the company that has pioneered the development and introduction of an innovative technology that has either impacted or has the potential to impact several market sectors, and that is expected to bring significant contributions to the industry in terms of adoption, change and competitive posture.

Empirix's Hammer and OneSight solutions are the first and only automated testing and monitoring systems specifically designed for contact center technology environments. Based on Empirix's patented Hammer technology and incorporating over a decade of experience in contact centers, these solutions help organizations ensure the performance of their overall contact center technology environment so that agents and callers have the best possible experience. No other vendor offers the depth and breadth of products, services and experience that Empirix brings to this market.

"Empirix has been successful in developing a suite of innovative, industry-leading customer contact center solutions, which are backed by its superior core Hammer technology," said Frost & Sullivan Analyst Haritha Ramachandran. "The company is a pioneer in the field of testing and managing customer contact center technology and the Frost & Sullivan 2005 Technology Leadership of the Year Award acknowledges its position and varied contributions in this field."

"As new technologies such as speech, VXML and VoIP have entered the contact center, the need for Empirix's quality and performance optimization solutions has grown rapidly," said Dan Potter, Vice President of Marketing at Empirix. Potter will moderate a panel on this topic at Frost & Sullivan's upcoming Customer Contact Center 2005 Executive Summit. "We are very pleased that Frost & Sullivan has recognized the impact Empirix has made in the contact center industry, and honored to have received this award," he said.

This is the second Frost & Sullivan award for Empirix this year - the first was the 2005 Market Leadership Award for Voice over Internet Protocol (VoIP) Test Equipment, an honor Empirix has won for the past four consecutive years. "The combination of these two awards highlights Empirix's strength in testing and managing voice networks and applications," noted Potter.

For copies of the two Frost & Sullivan reports and more information on Empirix solutions, visit http://www.empirix.com, call 1-866-EMPIRIX or send email to info@empirix.com.

About Empirix

Empirix delivers a comprehensive range of testing and monitoring solutions that assure the performance of next-generation networks, contact centers and Web-based applications. Empirix provides products, services and support to thousands of customers worldwide, including Global 2000 enterprises, network equipment manufacturers and service providers. Headquartered in Bedford, Mass., Empirix has offices throughout the United States, Europe and Asia. For more information, visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.