Miracle NT Chooses Siebel CRM OnDemand to Accelerate Sales and Boost Customer Satisfaction; Spanish IT Consulting Firm Adopts Leading Hosted CRM Solution to Support New Sales Strategy

Business Wire, Sept 22, 2005

SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of customer-facing solutions, today announced that Miracle Nuevas Tecnologias (Miracle NT) has selected Siebel CRM OnDemand as its strategic hosted CRM solution to increase existing account penetration and provide increased customer satisfaction.

Miracle NT provides business software strategy, implementation, training, and support for Spanish companies of all sizes. However, with most of its personnel operating remotely, it was difficult for sales and service professionals to share customer information, make timely decisions on sales and service strategies, and increase Miracle NT's sales within its client engagements. The company embarked on an evaluation of CRM systems that would manage all aspects of its customer interactions from improving the productivity of the sales cycle to increasing customer satisfaction and loyalty through improved service operations. After investigating several on premise solutions, Miracle NT chose Siebel CRM OnDemand for its ability to be quickly deployed companywide as well as its intuitive, easy-to-use interface.

"For our customer-focused strategy to be successful, we had to ensure that our professionals would learn the system quickly and then use it every day to make their jobs easier," said Luis Recuenco, Managing Director, Miracle NT. "We felt that Siebel CRM OnDemand offered far more ease-of-use and utility than the other solutions we looked at. What good is a CRM system if your personnel either can't or won't use it? It had to be easy right from the start or we would never reach our goals."

Miracle NT's strategy is focused on growing its footprint -- or number of products and services installed -- within its existing customer base. The unified customer data within Siebel CRM OnDemand will enable remote sales and service professionals to coordinate their sales efforts for specific customers. Additionally, Siebel CRM OnDemand will track customer service issues so that appropriate team members can take corrective actions in a timely manner, resulting in increased customer satisfaction and loyalty -- a key to increasing additional sales.

"When everyone involved with a given customer is on the same page, we end up offering solutions that are appropriate and add value," Recuenco continued. "If there are service issues, then the sales team needs to know that so they can be sensitive to customer concerns or can offer additional products and services that will solve the problem. With Siebel CRM OnDemand we can present a completely professional face to the customer throughout all of our interactions. If we really know our customer needs -- and even anticipate them -- success will follow easily."

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.>