Vertical Solutions Announces ITIL Compatibility for PowerHelp IT Service Management Software Solution; PowerHelp IT Receives PinkVerify™ Service Support Enhanced Designation, Ensuring Out-of-the-Box ITIL Compatibility

Business Wire, Sept 28, 2005

CINCINNATI -- Vertical Solutions, Inc. (VSI), a leading developer of IT Service Management and Customer Relationship Management software, announces that its IT management software suite, PowerHelp IT v9.0, has received the PinkVerify(TM) Service Support Enhanced designation from Pink Elephant, the world's leading IT service management consulting and education provider. This designation indicates that PowerHelp IT v9.0 meets Pink Elephant's criteria for Information Technology Infrastructure Library (ITIL) compatibility. ITIL is a worldwide approach to IT service management, and provides a cohesive set of best practices. PowerHelp IT enables IT service management teams to adhere to the ITIL best practices by using the software directly out of the box.

"It is exciting to see solutions providers, such as Vertical Solutions, promoting products that support key ITIL processes," says David Ratcliffe, President and CEO of Pink Elephant. "This further demonstrates the impact ITIL is having on IT departments and their organizations. Practitioners are demanding a method of identifying ITIL-compatible tools, and manufacturers are meeting the demand head on. We are proud to add PowerHelp IT to our list of PinkVerified products."

PowerHelp IT v 9.0 has received PinkVerify(TM) Service Support Enhanced Certification from Pink Elephant for the following ITIL processes: Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, and Availability Management.

PowerHelp IT is a business-centric IT solution that enables any help desk, service desk, or outsourced IT service provider environment to dynamically manage information related to its IT support management environment. PowerHelp IT was designed specifically to meet ITIL processes from the ground up. While customers can configure the application to suit their specific operational and usability needs, it retains its alignment with ITIL processes.

"ITIL compatibility is increasingly important for our customers, as it provides them with a way to measure their ability to operate within industry best practices," says Ron Wegmann Sr., CEO of Vertical Solutions. "We designed PowerHelp IT specifically with the ITIL processes in mind, and are extremely pleased to have received this prestigious designation of PinkVerify(TM) Service Support Enhanced."

About Pink Elephant

Pink Elephant is privately owned and is headquartered in Toronto, Ontario, Canada with operations throughout the Americas, EMEA and the Asia Pacific region. Pink Elephant works with an extensive array of clients, both public and private and many listed in the Fortune 500, to improve the quality of IT services through the application of established best practices, including the Information Technology Infrastructure Library (ITIL). For more information, please visit www.pinkelephant.com.

About Vertical Solutions, Inc. (VSI)

VSI develops, implements, and supports the award-winning PowerHelp Enterprise suite of customer-experience management software solutions. PowerHelp CRM software offers in-depth functionality for Support, Field Service, Sales/Marketing Automation, and Mobile environments. PowerHelp IT, awarded the PinkVerify(TM) Service Support Enhanced designation from Pink Elephant, can be used directly out of the box to empower IT service management teams to adhere to ITIL best practices, more closely align business and IT services, and administer tighter controls over current and future IT infrastructure activities. VSI's web-based solutions offer lower TCO and proven ROI to a 100-percent referenceable client base of blue-chip customers such as ABB, Mitsubishi, Agfa, and Rubbermaid. VSI is headquartered in Cincinnati, OH, with offices in Dallas, Israel, and Toronto and business partners in Belgium and Bermuda. Fast ... Powerful ... Guaranteed. For more information, visit www.verticalsolutions.us or call 1.800.466.0238.