newScale Receives BMC Remedy Integration Validation; 100,000 Users in Production Today Benefit From Integration of Service Delivery and IT Service Management

Business Wire, Sept 6, 2005

FOSTER CITY, Calif. -- newScale(R), Inc., the market leader in Service Portfolio Management software solutions, today announced the integration of newScale RequestCenter(R) 2005 with the BMC(R) Remedy(R) IT Service Management suite. Quality Partners, the BMC Software-authorized third-party testing company, validated the successful integration.

The newScale Remedy Adapter is in production today and used by more than 100,000 end-users at leading Global 2000 organizations. Users browse newScale MyServices(TM), an Amazon-like catalog of services, to order the IT or other types of services they need. Services can be delivered through newScale ServiceManager(TM), through service requests automatically created within BMC Remedy Help Desk, Change Management, and Asset Management, or by a combination of both channels. With the bi-directional newScale Remedy Adapter, status updates between systems are automatic so that users are insulated from the need to coordinate between multiple systems.

"The newScale Remedy Adapter leverages newScale's leadership in service catalogs and the traditional strengths of BMC Remedy IT Service Management suite to improve our joint customers' alignment of IT service delivery with end-user's business needs," says Bill Ridlehuber, director of corporate development at BMC Software. "The integration of newScale RequestCenter and the BMC Remedy IT Service Management suite gives customers greater flexibility to deliver services through the appropriate service delivery channel."

"Several of our Global 2000 customers integrate newScale RequestCenter and BMC Remedy IT Service Management already," states Mark Hamilton, newScale vice president of marketing. "The validation of the newScale Remedy Adapter gives other BMC customers the confidence that they can provide their end users with a market-leading newScale Service Catalog without disrupting their existing work management systems."

newScale is changing the way that Global 2000 corporations run their IT operations. The company pioneered the market for pre-built IT service catalog content, and its industry-leading software solutions enable IT organizations to become more business-oriented and customer-focused -- resulting in improved operational efficiency, increased internal customer satisfaction, and dramatic cost savings. newScale RequestCenter 2005 provides an end-to-end solution for IT organizations to catalog their service portfolio, manage service demand, and automate service delivery -- across a full spectrum of end user IT services, application and infrastructure services, and strategic business-critical IT services.

About newScale, Inc.

newScale, Inc. is the leader in Service Portfolio Management software solutions for Global 2000 companies, with more than 800,000 users worldwide. newScale solutions enable IT and other service organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers -- including Hewlett-Packard Company, Intuit Incorporated, and Starbucks Coffee Company -- benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.

Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale, Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.