FrontRange Launches Enhanced IT Service Management 5.0.4 Service Pack 1

Business Wire, April 28, 2006

DUBLIN, Calif. -- Latest Version Replaces ITSM 5.0.4 with Upgraded Wizard, Inventory Management Enhancements and New Accessibility Support to Further Improve Functionality for FrontRange(TM) HEAT(R) and ITSM Customers

FrontRange Solutions extended access of its modular IT Service Management (ITSM), introducing a new enhanced version to support its growing customer base.

These modules from FrontRange, a global leader in IT service management, voice application, and CRM solutions for growing and distributed enterprises, are designed to improve the performance of IT and support organizations for new customers, as well as offer increased functionality for FrontRange(TM) HEAT(R) and ITSM customers. ITSM 5.0.4 Service Pack 1 can be installed on top of ITSM 5.0.4; there is no need to uninstall ITSM 5.0.4.

FrontRange provides service management, CRM, and communication applications on an integrated platform. The latest version of ITSM demonstrates FrontRange's commitment to rapid implementation, accelerated benefits and ease-of-use. In addition, FrontRange is committed to products that are accessible to a broad spectrum of users, including those with disabilities. Keyboard shortcuts and customization options were built into the new version of ITSM for this reason.

New enhancements include:

--Support for Section 508 of the Rehabilitation Act

--Inventory Management enhancements including CI Comparison Utility, Inventory Identity, Discovery Enhancements and Scheduled Jobs

--Presence Management feature which determines the availability of a user when logged into ITSM, maximizing productivity.

--Upgraded Wizard to support merging of the following 5.0.4 feature into customized builds of previous versions.

"These innovations increase ITSM's enterprise-class functionality," said Lori Samolyk, FrontRange Senior Product Marketing Manager. "The FrontRange ITSM suite is helping small and large enterprises manage their IT systems and processes in accordance with ITIL. The ground-breaking ITSM suite is a mirror image of the ITIL best practices, which are quickly becoming accepted as the business model for IT."

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.