Cox Communications Receives J.D. Power and Associates' Highest Honor in Business Data Study for Small/Midsize Businesses

Business Wire, April 5, 2006

ATLANTA -- Cox Communications Inc., a full-service, facilities-based provider of communications solutions for residential and commercial customers, announced today that it received the highest honor in J.D. Power and Associates' 2006 Major Provider Business Telecommunications Services Study(SM) - Data for highest customer satisfaction among small/midsize business data service providers in the nation.

This marks the first year that its Cox Business Services division has been included in this study, allowing Cox to round out its collection of J.D. Power and Associates honors. In 2005, Cox ranked highest among Internet service providers in the J.D. Power and Associates' 2005 Internet Service Provider Residential Satisfaction Study(SM). It also ranked highest in overall satisfaction for residential local telephone service in the West in 2005, marking its third consecutive year of receiving a telephone honor. In 1996, Cox received highest honors for its video services.

"This award underscores how effectively we meet the demanding needs of our business customers," said Bill Stemper, Cox's vice president of Cox Business Services. "Our relationship with our customers is the key differentiator from other telecommunications providers. Time and time again, they tell us: 'Even though Cox is a big company, it knows how to serve our needs like a small one.' This commitment to service, backed by a portfolio of reliable telecommunications services for all types of business needs, is the primary contributor to our success."

Cox received the highest score of any provider in the small/midsize segment in the inaugural year of the J.D. Power and Associates Business Telecommunications Services Study and ranks highest in six factors that measure overall satisfaction: performance and reliability; sales representatives and account executives; customer service; billing; cost of service; and company image - scoring 43 index points higher than the industry average for the segment.

Cox Business Services offers a complete portfolio of telecommunications services to meet stringent business requirements. Services include custom-designed and managed networks with dedicated data transmission up to OC-192 speeds over fiber, T-1 and ATM, High Speed Internet access as well as VPN; local telephone and long distance services; web hosting and E-commerce; carrier access services, video services and music choice.

Cox Business Services is a division of Atlanta-based Cox Communications, Inc., the nation's third largest cable broadband communications company. A full-service, facilities-based provider of communications solutions, Cox Business Services supports over 160,000 companies helping businesses of all sizes generate greater efficiencies. Customers include home offices, small, medium and large-sized businesses, school districts, hospitality, government and military properties in 22 markets across the nation. For more information, visit www.coxbusiness.com.

About Cox Communications:

Cox Communications, a Fortune 500 company, is a multi-service broadband communications and entertainment company with more than 6.7 million total customers. Cox is the nation's third-largest cable television provider and offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Communications is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long-distance services, as well as data and video transport services for small to large-sized businesses via Cox Business Services. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.