Cameron Herold, Chief Operating Officer of 1-800-GOT-JUNK? Headlines ICCM Canada; Canada's Premier Customer Contact Management Event to Take Place October 23-25 in Toronto

Business Wire, August 28, 2006

NEWTON, Mass. -- Questex Media Group, Inc. today announced the keynote speakers for ICCM Canada, Canada's premier customer contact management conference and expo. ICCM Canada will take place October 23-25 at the Metro Toronto Convention Centre in Toronto. The keynote address will be delivered by Cameron Herold, chief operating officer of 1-800-GOT-JUNK?. The event will also feature a keynote panel with executives from Saddletree Research, Witness Systems, The Call Center School, Latigent, TELUS, and Roxio/Sonic.

"We are very pleased that Cameron Herold will deliver the keynote address and provide attendees with the unique opportunity to learn about 1-800-GOT-JUNK?'s outstanding customer service efforts. It is a presentation not to be missed," said Christina Condos, group director, Technology Events, Questex Media Group.

Cameron Herold, Chief Operating Officer of 1-800-GOT-JUNK?

Cameron Herold, chief operating officer of 1-800-GOT-JUNK? will present the keynote on Tuesday, October 24, at 9:00 a.m. 1-800-GOT-JUNK? is one of North America's most successful brands. From a small base in Vancouver, the company has grown to a presence in over 220 cities in 41 states, 7 provinces and three countries, with revenues growing at 100 percent a year for six consecutive years. In his presentation, Herold will explore the ideas that have guided 1-800-GOT-JUNK?'s phenomenal rise and the business practices that make it such an efficient operation, especially their award-winning customer service efforts.

Keynote Panel

ICCM Canada will also feature a visionary keynote panel entitled "60 Ideas in 60 Minutes." The panel of five industry veterans and experts will share a lifetime's worth of contact centre experience and education in 60 minutes. Each member of the panel will provide one idea for improving a call centre for each minute of the hour. The keynote panel will take place on Wednesday, October 25, at 8:45 a.m. The panel will be moderated by Paul Stockford, chief analyst, Saddletree Research. Panel participants include: Kevin Hegebarth, Witness Systems; Maggie Klenke, The Call Center School; Chris Crosby, Latigent; Joe McCaig, TELUS; and Garry Schultz, Roxio/Sonic.

Keynote sessions are free to all ICCM Canada conference and expo hall attendees. For additional information, please visit www.iccmcanada.com.

To register for ICCM Canada, call 800-265-5665 or go to www.iccmcanada.com. For more information about sponsoring or exhibiting, contact Christina Condos at 617-219-8322 or ccondos@questex.com.

ICCM Canada

The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support.

About Questex Media Group, Inc.

ICCM Canada is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.