KANA Customer ADC to Present at the ICCM 2006 Conference & Expo; Telecommunications Company to Share Best Practices for Optimizing Knowledge Management Solutions to Drive Greater Customer Satisfaction

Business Wire, August 9, 2006

MENLO PARK, Calif. -- KANA Software Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced that its customer ADC Telecommunications will deliver a case study presentation at the International Contact Center Management (ICCM) 2006 Conference & Expo, which will take place August 14-16, 2006 at the Navy Pier in Chicago, IL. The event is designed to provide contact center professionals with extensive learning experiences through case studies and breakout sessions led by industry experts and contact center practitioners from across a wide range of industries.

WHO:   Candyce Anderson, project manager at ADC Telecommunications.
       As a project manager, Ms. Anderson manages ADC's KANA IQ
       deployment, which serves as the central knowledge repository
       for the company's Technical Support Group, powering both
       agent-assisted and Web self-service interactions.

WHAT:  Ms. Anderson will deliver a case study presentation entitled
       "Making the Most of Your Knowledge Management Solutions;
       Maximizing Your Information for Ultimate Customer
       Satisfaction." Drawing from her experience at ADC, Ms. Anderson
       will outline the steps necessary for a successful knowledge
       management implementation, from identifying business needs and
       outlining core systems requirements to building the knowledge
       bases and effectively managing the implementation over time.
       Through this practical insight, attendees will gain an
       understanding of how to effectively apply KM tools to achieve
       key contact center objectives: a reduction in call volumes,
       lower service costs and higher overall customer satisfaction.

WHEN:  Wednesday, August 16th, 2006 at 3:00 p.m. CDT

WHERE: Navy Pier, Chicago, IL

About ADC

ADC provides the connections for wireline, wireless, cable, broadcast, and enterprise networks around the world. ADC's innovative network infrastructure equipment and professional services enable high-speed Internet, data, video, and voice services to residential, business and mobile subscribers. ADC (NASDAQ:ADCT) has sales into more than 140 countries. Learn more about ADC at www.adc.com.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:

Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA's customers' expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.