SurfControl Chooses Citrix Software-as-a-Service for Best-in-Class Web Conferencing and Remote Support

Business Wire, August 9, 2006

SCOTTS VALLEY & SANTA BARBARA, Calif. -- Security Solution Provider Adopts a Simpler-is-Better Approach with Citrix GoToMeeting and GoToAssist to Grow Their Booming Business

To fuel business growth and significantly enhance customer satisfaction, SurfControl (LSE:SRF), the global leader in Internet protection, has chosen "best in class" on-demand collaboration solutions from Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS).

With Citrix(R) GoToMeeting(TM) Web conferencing and Citrix(R) GoToAssist(TM) remote support, SurfControl has given its global staff a simpler, better way to collaborate online to easily host meetings, quickly demonstrate software, provide efficient and more profitable consulting services, train potential customers and deliver expert Web-based technical support on-demand.

Popular for ease-of-use and fast, scalable deployment with just a click of the mouse, GoToMeeting and GoToAssist are helping SurfControl expedite sales, optimize growth and provide superior quality services to customers as never before with any other Web-conferencing solution.

SurfControl also cited an improved user experience, since GoToMeeting and GoToAssist are faster and more reliable than competitive offerings. "GoToMeeting and GoToAssist give us a significant leap in productivity with our sales, training and instant technical-support capabilities," said Max Rayner, executive vice president of products and services and CIO of SurfControl. "Our teams are maximizing sales and service potential with these next-generation collaboration solutions from Citrix Online."

Next-Generation Web-conferencing and Collaboration Deliver a Simpler, Better Experience

With GoToMeeting, SurfControl's global sales force is realizing a sizable increase in capacity. The on-demand service empowers their sales teams to easily reach more customers, present demos and cover more territory than ever before.

"We didn't even know what we were missing until one of our partners introduced us to Citrix GoToMeeting," said Jim Keller, director of Network Security. "GoToMeeting delivers the simplicity, reliability, and ease-of-use that makes a world of difference to our teams, and enables them to demonstrate our products to customers faster, easier, and more securely."

GoToAssist Speeds and Simplifies Remote Technical Support

With GoToAssist, SurfControl can quickly transfer telephone calls requesting support to an online environment that enables support staff to securely and efficiently view, diagnose and solve problems on demand. In seconds, a technical support representative can, with customer permission, run diagnostics on the customer's desktop, download patches or update files in real time. The service also enables SurfControl's support team to collaborate on an issue in real time and provide instantaneous visual training on demand.

"Success with GoToMeeting and GoToAssist prompted SurfControl to expand usage across its global organization," said Mike Mansbach, vice president of enterprise marketing at Citrix Online. "Now, every SurfControl employee can increase the effectiveness and productivity of remote presentations, collaborative brainstorming, support and training with the power of our 'simpler-is-better' software-as-a-service."

Making the Switch was Simple

Making the change to GoToMeeting and GoToAssist was fast and easy for SurfControl. No pre-installation, training or configuration by its IT staff were needed with the on-demand solutions, which can be flexibly deployed and scaled in minutes via the company's Web-based portal.

Other key factors in making the switch were the strong security and complete data privacy the fully managed solutions offer, with end-to-end Advanced Encryption as standard protection for all sessions, enabling SurfControl to meet compliance standards with Sarbanes-Oxley Act (SOX), the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act (GLBA). Citrix Online's five global data centers and partnerships with seven Tier-1 Internet Service Providers provided the assurance that sessions would be fully redundant.

Citrix GoToMeeting is available for individuals and small businesses that require a single-user account. Citrix GoToMeeting Corporate is available for larger businesses that require five or more user-accounts. A free evaluation of a multi-user Citrix GoToMeeting Corporate account is available at www.gotomeeting.com/corp. For more information about Citrix GoToMeeting, visit www.gotomeeting.com. To learn more about award-winning Citrix GoToAssist, visit www.gotoassist.com or call (800) 549-8541.

About SurfControl

SurfControl makes Internet communication a business advantage -- and not a threat. The SurfControl Enterprise Protection Suite gives customers 360 degree Internet protection and covers all points of Internet vulnerability -- including inbound and outbound communication and employees on or off the network. All products in the Enterprise Protection Suite are backed by industry-leading threat detection, delivered by SurfControl's Global Threat Experts working 24/7 to provide customers with dynamic protection against emerging threats. The company has more than 22,000 customers worldwide, and employs more than 500 people in offices across the United States, Europe and Asia/Pacific. For further information and news on SurfControl, please visit http://www.surfcontrol.com.