Virgin Mobile USA Ramps Up for the Holidays with ClientLogic for Third Consecutive Year

Business Wire, Dec 21, 2006

Named By J.D. Power and Associates as the Highest-Ranked in Customer Satisfaction of Wireless Pre-paid Services, Virgin Mobile USA Expands Customer and Technical Support Initiatives to Meet Seasonal Demands

NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcing provider, today announced that it will increase its customer care and technical support capacity for Virgin Mobile USA to meet the increased holiday demand for the company's products and services. This marks the third consecutive year that Virgin Mobile USA will ramp up its customer service operations with ClientLogic in preparation of burgeoning holiday sales.

"At Virgin Mobile USA, our busiest and most productive sales cycle occurs during the holiday season," said Lisa Shardon, Virgin Mobile USA head of customer care. "As the demand for our products increases, so does the need for quality customer and technical support. Year in and year out, ClientLogic proves it is a reliable and trusted partner by quickly and seamlessly ramping customer care operations to accommodate our holiday surges. By planning for the seasonal spikes well in advance, ClientLogic provides us with the peace of mind that our valuable customers are in good hands."

Beginning in October, ClientLogic aggressively recruits and hires associates for the holiday spike and provides extensive training. During the 11-day holiday rush, ClientLogic will field hundreds of thousands of calls from new Virgin Mobile USA customers.

"Companies around the globe look to ClientLogic to manage the most important part of their businesses--their customers," said ClientLogic's Chad Carlson, chief operating officer, Americas. "We take pride in our commitment to customer service excellence and our ability to scale to meet the array of needs of our diverse clients. With Virgin Mobile USA, we are in our third year of quickly and efficiently ramping up our customer care services to meet the client's increased seasonal needs. Virgin Mobile USA's trust in ClientLogic and our proven record of success with the company is further proof of our leadership in customer care and the telecommunications industry."

About Virgin Mobile USA, LLC

Launched nationally in July of 2002, Virgin Mobile USA is the nation's leading wireless youth network, serving more than four million customers united by a passion for music and entertainment. Virgin Mobile is a joint venture between Sir Richard Branson's Virgin Group and Sprint Nextel, which operates one of the largest 100-percent digital, nationwide PCS wireless networks in the United States. J.D. Power and Associates has recognized Virgin Mobile as America's top prepaid wireless carrier for Customer Satisfaction Excellence and for providing "An Outstanding Customer Service Experience" under the Certified Call Center Program.(SM) Virgin Mobile phones are available at more than 35,000 stores, with Top-Up cards available at more than 120,000 locations nationwide. Virgin Mobile products can also be purchased online at www.virginmobileusa.com or by calling Virgin Mobile At Your Service (1-888-322-1122).

About ClientLogic

ClientLogic is a leading global business process outsourcing (BPO) provider in the customer care and back office processing industries. ClientLogic's global footprint spans 49 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), LTU, Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com.