Speakeasy Accelerates Customer Service with Talisma Knowledgebase

Business Wire, Dec 5, 2006

Knowledge base solution to create functional data repository

BELLEVUE, Wash. -- Talisma[?] Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced that Speakeasy, one of the nation's largest independent broadband services companies, has selected Talisma Knowledgebase to improve customer service for its more than 40,000 customers.

Speakeasy was looking for a Customer Interaction Management solution that could keep pace with its rapid growth and chose Talisma Knowledgebase for its ability to scale, ease of deployment, efficiency, and reporting tools.

"Our customer base has expanded rapidly during the last few years, and we knew that our challenge was to not lose sight of our customer focus and high level of customer communication," said Bruce Chatterley, CEO of Speakeasy. "We were looking for an affordable, feature-rich solution that would improve our ability to quickly share knowledge among our employees, agents and customers."

By using Talisma Knowledgebase, SpeakeasyeIUs agents will gain access to the information they need to address customerseIU needs with rapid, informed, and consistent responses. In addition to making agents more efficient and effective, Talisma Knowledgebase will give Speakeasy valuable insight into their customerseIU needs through the powerful reporting and metric tracking capabilities.

Talisma Knowledgebase streamlines the entire documentation and workflow process for companies to share information with employees, customers, and partners. The flexible, self-learning knowledge base captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within a single screen agent interface.

"WeeIUre pleased to work with another business that is experiencing rapid customer growth and making a significant impact on their industry," said Dan Vetras, President & CEO, Talisma. "This is a great opportunity for us to make an impact on such a large customer base, and to improve SpeakeasyeIUs customer service model, which will in turn bring in more quality customers, and improve the overall customer experience."

About Speakeasy

Speakeasy, the nation's largest independent broadband services company is focused on meeting the needs of discerning businesses, professionals and those who depend on the Internet for higher productivity in life. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public Internet. Speakeasy offers a full range of innovative services, including Voice over IP (VoIP), OneLink dedicated DSL, Business Class T1, Managed Services and multiple business-grade connectivity options. Customers rave about the personalized and highly competent support they receive from Speakeasy's Seattle-based customer service team. Speakeasy's services are available in most metropolitan areas within the 48 contiguous United States. Those interested in Speakeasy can visit http://www.speakeasy.net or call 800.556.5829.

About Talisma

Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. TalismaeIUs solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledge base. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Eli Lilly Federal Credit Union Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com.