Contact Center Telecom Vendors Need to Provide Complete Solutions to Stay Competitive

Business Wire, Dec 6, 2006

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c46513) has announced the addition of Frost & Sullivan's new report: Asia Pacific Contact Center Market - End-User Analysis - Malaysia to their offering.

* This research service entitled Asia Pacific Contact Center Market - End User Analysis - Malaysia provides an end-user perspective of Malaysian contact centers on industry growth trends, technology and operational priorities. In this research, Frost & Sullivans expert analysts thoroughly examine the Malaysian contact center market.

It is critical in the current contact center market to fully understand the customer base but also the challenges it is facing, the top vendors and the partners it works with, its investment priorities for the next six months, and the ways in which outsourcing is currently impacting its current operations. Vendors will have to package a total solution and address immediate changes, and thereby be a one-stop shop for customers.

Understanding technology priorities, top challenges, and preference toward outsourcing and hosted solutions gives vendors a good end-user perspective on market trends and future industry investment.

Vendors Gain a Complete Overview of the Market Dynamics

The study gives end-user perspectives on industry growth trends, technology investment priorities, key challenges, and the advantages of outsourcing and hosted solutions. The results are compiled after interviewing over 30 contact centers in Malaysia from different industries.

1. Contact Center End-User Study Malaysia

1. Research Overview

2. Summary of Findings

1. Summary of Findings

3. Industry Trends

1. Industry Growth

2. Growth Perspective

3. Costs

4. Technology Trends

1. Technology Choice

2. Technology Vendor Leadership

3. Technology Preference

4. Technology Purchasing Trends

5. Technology Adoption Trends

5. Operational Trends

1. Challenges and Priorities

2. Application Service Providers

3. Outsourcing

For more information visit http://www.researchandmarkets.com/reports/c46513

Source: Frost & Sullivan