Zavata Named as Market Leaders in Gartner's Magic Quadrant for Third Year in a Row

Business Wire, Feb 23, 2006

ATLANTA -- For the third consecutive year, Zavata has earned the prestigious Leadership position in Gartner, Inc.'s Magic Quadrant for Help Desk Outsourcing, a benchmark of superior service in the industry. This recognizes Zavata's commitment and ability to provide innovative outsourcing solutions and services to Fortune 1000 companies. "Maintaining our Gartner Magic Quadrant ranking is extremely important to us," says Satish Sanan, Chairman and CEO of Zavata. "It provides independent validation that Zavata continues to be a thought leader in the enterprise support industry and that our latest process improvements continue to drive the evolution of our company to preeminent industry leader status. Our most recent changes positioned us well to successfully meet the growing and changing demands of our customers."

Zavata delivers guaranteed business process outsourcing services for technical help desk, providing customers improved business performance and profitability and reduced cycle times, resulting in higher customer satisfaction. These customized services are available through a highly successful blended-shore delivery model.

"We continue to raise the bar and challenge ourselves as we strive to be the de facto leader in the Help Desk Outsourcing arena," commented Sanan. "Zavata offers flexible business process services and enterprise support solutions tailored specifically to each client. It is this flexibility combined with world-class customer service that has earned Zavata respect in the industry."

Gartner statistics reveal that the worldwide help desk management services industry is currently expected to grow from $9.6 billion in 2003 to $13.1 billion in 2008, representing a 6.5 percent compound annual growth rate. Large corporations are driving this growth with their desire to cut costs and improve customer satisfaction through creative outsourced help desk solutions.

About Zavata, Inc.

Zavata is a business process outsourcing (BPO) company that provides technology-enabled BPO services and solutions to healthcare payors and providers, the insurance and corporate sector, as well as government and public health agencies. The company delivers end-to-end services and solutions, including Healthcare Revenue Cycle Management, Healthcare Administration, Medical Management, PPO Network Management and Database Management, Customer Relationship Management and Technical Help Desk Services, Business Process Re-engineering / Consulting Services, and Healthcare and Help Desk Education and Certification courses, via a blended shore delivery model. Our unique integration of experienced professionals, process optimization services and technology-enabled solutions gives our customers exceptional value. With over 1,200 world-wide customers, including healthcare PPOs, HMOs, TPAs, and MGUs, insurance companies, government agencies, and other corporate enterprises, benefit from Zavata's services with improved profitability, increased productivity and quality, as well as reduced cycle time. Headquartered in Atlanta, Georgia, Zavata was founded in 1995 and now employs approximately 800 process-certified professionals, across the U.S. and abroad.

Financial Information

In 2003, entrepreneur Satish Sanan, Mellon Ventures and BV-Cornerstone Ventures, LP (BV-CV) made a strategic investment in Zavata. A year later, Zavata acquired HPS Paradigm, Inc., to augment its healthcare administrative services. In mid-2004, additional funding was secured from WestBridge Capital Partners to strengthen the company's growth strategy. Zavata acquired India-based Symphony Data in February 2005 to provide a blended shore delivery model for customers and to further strengthen the company's BPO services to the healthcare marketplace, specifically to PPOs, HMOs, TPAs, and MGUs. To date Zavata has raised approximately $80 million in venture funding from its world-class investor group.

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