Track-It! Recognized as Help Desk Professionals' First Choice; Survey Identifies Numara Software's Track-It! as the Most Popular Help Desk and Asset Management Solution Among Spanish-Speaking Countries

Business Wire, Feb 6, 2006

TAMPA, Fla. -- Numara Software, Inc., a global provider of IT management solutions for IT professionals, today announced that a survey conducted by the leading Spanish language market help desk forum, Foro Helpdesk, has identified Track-It! as help desk professionals' preferred choice for help-desk software. Conducted annually since 1999, Foro Helpdesk's best practices survey selected Track-It! over seven other solutions, including Remedy's Action Request System and Magic Service Desk. The survey also names Track-It! as the most easy to use and affordable solution on the market.

"Foro Helpdesk's survey validates what we hear directly from our customers," said David Weiss, President and CEO of Numara Software. "Our customers need affordable but enterprise-grade IT management solutions that are easily installed and managed. Track-It! is unique in that it meets those needs, delivering proven value based on more than a decade of best practices. Customer satisfaction is the best measure of our success, and we are thrilled to be recognized by this survey."

The survey results follow Numara Software's recent release of its latest version of Track-It!. Featuring new, enterprise-grade functionality including auto-discovery of PC and non-PC assets and software license management, Track-It! 7 brings IT professionals even greater control over their increasingly complex environments at a very affordable price point.

"Since 1999, Foro HelpDesk has conducted an annual survey on best practices in the help desk industry," said Jorge Arellano, Founder and CEO, Foro HelpDesk. "Among other things, we inquire about the preferred help desk software among our subscribers. I'm happy to announce that the results of our 2005 survey show that Numara Track-It! is the number one help desk software in Ibero American -- Spanish-speaking -- countries."

"I've implemented Track-It! in my company as part of the departmental best practices that include having a robust stable system that automates repetitive activities like logging and tracking help requests and includes comprehensive asset management/inventory functionality, auditing systems, integrated purchasing and reporting stats," explained IT Manager Gabriel Reyes of Productos Toledano, a leading Panamanian poultry processor. "From automatically generating help desk requests through email, to providing automatic replies and assigning technicians to the resolution and troubleshooting processes, Track-It! time and again proves its excellent value to our company."

About Numara Software Inc.

Numara Software, Inc. is a global provider of IT management solutions for IT professionals who need to simplify and gain control over their increasingly complex environments. Numara Software's trusted solutions automate critical IT functions, such as help desk and asset management, software patch and deployment, and network monitoring. Unlike manual approaches and overly complicated or expensive software products, Numara Software's Track-It! delivers proven value based on more than a decade of best practices. As the most widely installed help desk and asset management solution, Numara Track-It! has helped IT professionals at more than 45,000 customer sites track 14 million assets worldwide.

For more information please visit: http://www.numarasoftware.com