GoRemote Launches RetailConnection; Solution Addresses Increasing Demand for Reliable, Secure Broadband Services for 21st Century Connected Retail Applications

Business Wire, Jan 16, 2006

NEW YORK -- GoRemote Internet Communications, Inc. (NASDAQ:GRIC), a leading provider of virtual business network services, today announced the GoRemote(TM) RetailConnection service, a secure, managed IP VPN service which connects and empowers retail locations while enabling retailers to reduce the time and labor spent on managing retail location networks. Instead, retailers can focus that time and labor on improving customer experience and on effectively delivering business-critical applications in stores to drive top line growth and bottom line efficiencies. GoRemote RetailConnection creates one virtual business network with the flexibility, reliability and performance to cost effectively run connected retail applications the way retail businesses require.

The number of mission critical retail applications is increasing, such as centralized customer and returns databases, online payment processing, and digital signage. Retailers have turned to broadband virtual networks as the only solution that cost-effectively improves the speed, reliability and flexibility of communications among their stores. GoRemote RetailConnection includes the design, provisioning, deployment and management of a virtual business network that enables retailers to increase operational efficiencies and positive customer experiences while decreasing labor, expense and risk.

"With GoRemote RetailConnection, retailers spend less time on technology and more time on what is important -- the customer," said Tom Thimot, CEO of GoRemote, "GoRemote managed virtual business network services deliver the efficiencies and competitive advantage retailers need to succeed in today's marketplace."

GoRemote RetailConnection is a complete, fully-managed IP VPN service for connecting retail locations to centralized customer databases, networks, and payment processing centers, via high-speed broadband networks. GoRemote RetailConnection enables enterprises to optimize communications costs by replacing costly frame relay and VSAT networks or inefficient legacy dial-up connections, while improving network throughput by 15-20x.

GoRemote RetailConnection Benefits:

--  Lower total cost per transaction

    --  Reduce payment processing time to seconds per transaction;
        process more transactions per hour

    --  Deliver bandwidth required for new applications such as:

        --  Centralized customer databases

        --  Digital signage

        --  Automated signature capture

        --  Electronic authorization and authentication

        --  Video surveillance

        --  RFID

    --  Get real-time sales information and inventory from stores

    --  Quickly and easily deploy new stores with GoRemote's unmatched
        North American broadband coverage and provisioning speed

    --  Modernize operations with online employee training, reference
        manuals and labor scheduling

    --  Deploy payment options such as gift and debit cards

    --  Proactive end-to-end network management and industry-leading
        service level agreements (SLAs)

    GoRemote RetailConnection Features:

    --  End-to-End Managed Services -- Focus retail staff on the
        customer, not technology. GoRemote RetailConnection eases the
        technology burden by providing network design and engineering,
        project management and deployment services, broadband
        aggregation services, inventory and asset management,
        proactive network monitoring, 24x7 support, ongoing project
        management support, and consolidated electronic billing.

    --  Real-Time Visibility and Control -- View network status in
        real-time, analyze remote access usage trends, and even review
        status tickets and invoices. Get industry-unique reporting,
        including:

        -- 12 month trend and service reporting

        -- Top/Bottom N% exception reporting

    --  Seamless Security -- GoRemote incorporates a multi-layer
        security approach including end-to-end encryption of all
        customer data between locations and weekly vulnerability scans
        of all firewalls.

    --  Service Level Agreements (SLA) -- Only GoRemote provides
        customers with an end-to-end SLA that delivers up to 99.99
        percent availability with 12 metrics that are measured and
        reported monthly. Included in the agreement are revenue
        credits for below objective performance.

    --  100% Coverage -- Connect 100% of retail locations. GoRemote's
        industry-leading aggregated broadband network of more than 150
        leading North American cable and DSL providers including
        Comcast, Covad, and Verizon, coupled with our other virtual
        business network options, can deliver complete coverage of
        your retail locations. All of these connections come with one
        contract, one invoice and one number to call for support.

To learn more about GoRemote RetailConnection and the company's secure managed broadband solutions, come see GoRemote at NRF 95th Annual Convention, Booth #259, in the Jacob K. Javits Convention Center, New York, January 16-17.