National Geographic Domestic Home Entertainment Expands Relationship with ClientLogic; ClientLogic Continues Success in Industry-Leading Fulfillment Business

Business Wire, Jan 30, 2006

NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing provider, today announced that National Geographic Domestic Home Entertainment has expanded its relationship with ClientLogic to provide fast and reliable order processing and fulfillment for its home video business in the U.S. and Canada. As part of the expanded agreement, ClientLogic will provide direct-to-consumer fulfillment for all of National Geographic's DVD and VHS home entertainment catalog and Web businesses continuity business lines, including the "Best of National Geographic" video club.

National Geographic Television & Film (NGT&F), has relied on ClientLogic's expertise and unmatched ability to link continuity services with customer care and marketing services for more than 10 years. During that time, NGT&F has enjoyed continued success, prompting the company to select ClientLogic as its sole provider for all direct-to-consumer fulfillment services of DVD and VHS.

"ClientLogic has been delivering best-in-class service to our home entertainment customers for many years," said Lars Olson, Operations Manager at National Geographic Domestic Home Entertainment. "ClientLogic will decrease our shipment turnaround time and increase our order-to-case cycle--ultimately increasing profitability. We are expanding our relationship with ClientLogic to include every aspect of our domestic home entertainment fulfillment business."

This expanded partnership provides National Geographic Domestic Home Entertainment with an easy-to-manage, end-to-end operational solution for its continuity, catalog, Web and bulk orders. With ClientLogic as its lone service provider, National Geographic can expect continued first-rate, front-end order processing and customer service coupled with unmatched back-end fulfillment processing.

"Industry leaders such as National Geographic Domestic Home Entertainment continue to select ClientLogic to deliver reliable, cost-effective back office and fulfillment strategies," said Tom Harbison, executive vice president of fulfillment at ClientLogic. "Our expanded agreement with National Geographic Domestic Home Entertainment continues to prove that customer service-related processes are the key to customer satisfaction and loyalty."

About ClientLogic

ClientLogic is a leading international business process outsourcing (BPO) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic's global footprint spans 55 facilities in 14 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top five global customer care providers, managing more than 296 million customer interactions.

For more information, please visit http://www.clientlogic.com.

National Geographic Ventures

National Geographic Ventures (NGV) is a wholly owned subsidiary of National Geographic Society, which was founded in 1888 and today is one of the largest nonprofit scientific and educational organizations in the world. NGV includes National Geographic Television & Film (NGT&F) production and distribution, National Geographic Feature Films and National Geographic Giant Screen Films, Kids TV, National Geographic Home Entertainment, Digital Media business development, including Digital Motion (formerly the Film Library) and Nationalgeographic.com, as well as National Geographic Maps. NGV creates and distributes content across multi-platforms and media providing outlets for the hundreds of scientific and expedition-based grants awarded each year. For more information, log on to nationalgeographic.com; AOL Keyword: NatGeo.