General Medical Council Selects Siebel Public Sector as the Core Business System to Support Ongoing Reform Program; UK Regulator Will Replace Existing Systems With Integrated Case Management and Analytics Solution From Siebel Systems

Business Wire, Jan 4, 2006

SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that The General Medical Council (GMC) has standardized on Siebel Public Sector for its case management platform. The official regulator of the UK medical profession will deploy Siebel Public Sector as the core business system to support its ongoing reform program. The program will help the GMC in its mission to safeguard the highest standards of medical ethics, education, and practice in the interests of patients, the public, and the medical profession.

"The GMC is currently implementing the most comprehensive and wide-ranging reform of medical regulation since it was established in 1858, and Siebel Public Sector is playing a key role in that process," said Dave Anson, Head of Information Systems, General Medical Council. "The GMC intends to use Siebel Public Sector as its primary case management system, consolidating data concerning doctors, complaints, investigations, hearings, and medical school audits across multiple data sources and automating aspects of case workflow. This will provide the GMC with the capability to realize its vision and ambition in regulating doctors and ensuring good medical practice."

In the past three years, the GMC has undergone significant changes to improve all internal processes associated with monitoring and determining a doctor's overall fitness to practice. A new single system will support the introduction of new processes and the management of existing key processes, such as registering doctors, investigating complaints, managing hearings, auditing medical schools, and examining overseas doctors. A key aspect of the GMC's information strategy is to provide access to some of its information for a variety of external audiences through Internet portals. While the GMC has already made significant strides in this direction, Siebel Public Sector will enable the GMC to enhance this capability, introducing electronic interaction with doctors, pharmacists, health sector employers, the general public, and other interested parties.

Following a rigorous analysis of the leading customer relationship management (CRM) vendors, the GMC selected Siebel Systems. A key reason for the GMC's investment in Siebel Systems was its analytics solution. Siebel Business Analytics will enable the GMC to gain insight into key processes and measures in areas such as complaint handling and investigation through real-time graphical and tabular reports.

The GMC is deploying Siebel Public Sector, including Siebel Business Analytics, to 400 employees. The core system will improve automation, quality, and efficiency, providing employees with "single click" access to key information -- whether it is a doctor's registration status or a complaint made by a member of the public. The system will automate the assignment and routing of work activities as part of the case management process, for example. Managers will have insight into workloads and be alerted to approaching deadlines, thus enabling them to better manage resources and provide improved levels of service.

Siebel Customer Adaptive Solutions, which encompass all Siebel product and service offerings, including Siebel Public Sector, enable organizations to better understand and adapt to the needs of their customers in response to rapidly changing business requirements. Companies embracing Siebel Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their business to maximize customer satisfaction and profitability. For more information, please visit www.siebel.com.

About Siebel Systems

Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com.

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