Business Services Industry

Van Lanschot Bankiers Fuels Long-Term Growth with Siebel Finance; Oldest Dutch Bank Will Also Leverage Siebel Business Analytics Capabilities in Siebel Finance to Achieve Sales Growth and to Better Understand and Service Customers

Business Wire, Jan 4, 2006

SAN MATEO, Calif. -- --Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Van Lanschot Bankiers NV has selected Siebel Finance, Siebel Systems' industry-specific customer relationship management (CRM) solution, to increase cross-selling to existing clients and help in the acquisition of new customers. Integrated, financial services-specific analytics capabilities in Siebel Business Analytics were a key factor in the decision-making process and provide the critical layer of business insight and measurement Van Lanschot Bankiers required. The purchase of Siebel Finance is part of Van Lanschot's strategy to leverage IT and facilitate future growth while maintaining its current high standard of client satisfaction. By the summer of 2006, approximately 700 users will be using the software throughout the bank's branches in the Netherlands.

"In order to realize our growth targets, we have a particular need for sales support systems that can increase cross-selling to existing clients and help acquire new clients. For this reason, we have decided to upgrade our front-office system and have opted for Siebel's sales, marketing, and analytics solution because this has been proven to be one of the best CRM systems on the market today," said Gerben van Gelder, Manager Policy and Control at Van Lanschot.

Van Lanschot Bankiers NV is the oldest independent bank in the Netherlands with a history dating back to 1737. The bank focuses on three target groups: high net-worth individuals; midsize businesses, including family businesses; and institutional investors. Van Lanschot stands for high-quality services founded on integrated advice, personal service, and customized solutions and is listed on the Euronext Amsterdam Stock Market.

Van Lanschot has an enviable reputation for its quality of service -- one that it wishes to maintain to successfully distinguish itself from the larger banks. This reputation has historically been achieved solely through the personal qualities of individual advisors. As the financial landscape grows more complex, with growing numbers of products, different methods of contacting the bank, and increasingly complicated rules and regulations, Van Lanschot decided that its advisors needed the latest generation of CRM functionality to fully understand the needs of its clients and expand its customer base.

"Siebel is the leading CRM vendor in the market in terms of vision and ability to execute, and it has a strong track record in the financial market. Additionally, because so many systems integrators have large, successful Siebel practices, we would be assured of a smooth implementation and risks would be minimized," continued van Gelder.

Van Lanschot is taking a staged approach to deploying its CRM roadmap. The first phase of implementation, focused on creating a 360-degree client view, is already under way and will be rolled out to the bank's branches by the summer of next year. Initially Siebel will be integrated with the bank's 20-year-old legacy back-office system. Van Lanschot intends to replace this legacy system by 2008, at which point it anticipates enlarging its CRM functionality substantially.

Siebel Customer Adaptive Solutions, which encompass all Siebel product and service offerings, including Siebel Finance, enable organizations to better understand and adapt to the needs of their customers in response to rapidly changing business requirements. Companies embracing Siebel Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their business to maximize customer satisfaction and profitability. For more information, please visit www.siebel.com.

About Siebel Systems

Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com.