Business Services Industry

M2M Magazine Selects ServicePower for Value Chain Award; ServicePower recognized for deployment of critical value chain elements, resulting in winning solution for GE Consumer and Industrial

Business Wire, July 20, 2006

ANNAPOLIS, Md. -- ServicePower, which offers tools that enable optimized service execution across the entire service chain, today announced that it has been recognized by M2M Magazine as a bronze winner in its M2M United Conference Value Chain Awards program. M2M Magazine, which is dedicated to covering the machine-to-machine communication industry, selected ServicePower for its software implementation at GE Consumer and Industrial, an industry leader in major appliance, lighting, and integrated industrial equipment, systems, and services.

The awards highlight the process of combining multiple machine-to-machine technologies--such as device-connectivity hardware, radio modules, network service and provisioning, and application software and infrastructure--and show how all of the various value chain elements combine to create a winning solution for the end customer.

M2M's Value Chain Awards honor the most successful corporate adopters of M2M technology and the team of solution providers that made their success possible," commented Peggy Smedly, editorial director and publisher of M2M Magazine. "Their hard work and dedication to providing the best possible technology solution benefit their companies, employees, and customers alike."

ServicePower's SERVICEMobility solution implemented at GE Consumer and Industrial's Appliance division provides an integrated solution for efficiently managing, dispatching, scheduling, and communicating with field service personnel to boost their efficiency and flexibility in delivering required services. The solution combines dispatch center and service team management software, fleet management tools, and global positioning service (GPS) based vehicle location, navigation, and mapping components to provide a complete, end-to-end field service fleet management system.

About GE Consumer & Industrial

GE Consumer & Industrial spans the globe as an industry leader in major appliance, lighting and integrated industrial equipment, systems and services. Providing solutions for commercial, industrial and residential use in more than 100 countries, GE Consumer & Industrial uses innovative technologies and "ecomagination," a GE initiative to aggressively bring to market new technologies that help customers and consumers meet pressing environmental challenges, to deliver comfort, convenience and electrical protection and control. General Electric (NYSE: GE) brings imagination to work, selling products under the Monogram, Profile GE, Hotpoint, SmartWater Reveal and Edison consumer brands, and Entellisys industrial brand. For more information, visit www.ge.com.

About M2M Magazine

M2M Magazine is the first and only publication exclusively dedicated to covering the machine-to-machine communication industry, helping companies learn how to reduce costs and automate processes by networking their assets. M2M is published bi-monthly and offers a wide array of feature articles, departments, and columns to tackle the industry from all angles. With focused editorial content and an award-winning team of designers and editors, M2M is the definitive resource for companies that want to harness the remarkable potential of this emerging technology. For more information, visit www.m2mmag.com.

About ServicePower

ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in particular geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company's field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower's customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com/.> Products mentioned may be trademarks or registered trademarks of their respective companies.