Intervoice Drives Consistent, High-Quality Customer Service Across Web and Voice Channels; Companies Now Have an Easy and Cost-Effective Way to Leverage Their Web Portal Platform for Voice

Business Wire, June 26, 2006

DALLAS -- Intervoice, Inc. (Nasdaq:INTV), a world leader in converged voice and information solutions, today announced an Intervoice Global Services offering that enables enterprises to provide consistency and continuity among the Web, subscription services, voice self-service channels and agent desktops. This is possible due to Intervoice's unique ability to unify the Web and voice self-service portals on a single development and delivery platform. By employing Intervoice's offering, companies can deploy a fully integrated, customer service solution that helps companies provide a consistent experience to their users no matter how they interact with the company. The new service offering also significantly lowers information delivery costs and reduces a company's total cost of ownership for its Web and voice self-service portals.

Enterprises that have not integrated their customer service channels (i.e. Web, voice, etc.) exacerbate customer frustration, while incurring higher IT costs. Intervoice's new offering resolves these issues by providing the technology and services needed to deploy a unified architecture that enables a seamless multi-channel customer experience.

"One of the big challenges facing contact centers is how to provide a consistent customer experience across the spectrum of channels in use today," said Judith Markowitz, founder and president of J. Markowitz Consultants. "Intervoice tackles this challenge using an approach that is designed to reduce contact center costs, redundancy, development time and maintenance. I look forward to seeing how these benefits accrue in customer deployments."

Key benefits include:

--Improved Caller Experience - Voice-enabling Web portals helps provide customers with consistent service between the Web and voice channels, even into the call center when assistance from agents is required. This is made possible by using a single development and deployment environment to set and modify business logic for both the Web and voice systems simultaneously.

--Reducing Time to Market - By unifying Web and voice self-service, companies can more easily manage content across channels. Propagating content to the Web and voice user at the same time through the same means and targeting the content to specific users and groups enables a company to make faster, more informed decisions on how to better serve their customers since reporting of the user-behavior is integrated.

--Reduced Total Cost of Ownership - Leveraging a company's existing Web infrastructure in the voice channel reduces the time to deploy changes to the system by taking advantage of existing data integration and resources, and reduces the cost of maintenance since there's a single development, deployment and administrative environment controlled by a single group.

"More often than not, customers have a very different experience with a company depending on the channel they decide to use. This disconnect in a consistent service experience is due to the lack of integration between the various channels," said Andrea Holko, senior vice president, Global Consulting Services for Intervoice. "Our new service offering ensures that companies give their customers a high-quality customer experience, no matter which channel they choose. The proven methodology that our team of highly trained speech designers employs has helped hundreds of companies enhance overall customer service and satisfaction."

Voice-enabling Web portals is one of several practices within Intervoice Global Services, also announced today (www.intervoice.com). It is a component part of Intervoice Global Services, a team that delivers a comprehensive and integrated suite of enterprise-class voice solution services that address the specific services needs of its more than 5,000 customers worldwide. With Intervoice Global Services, Intervoice provides a single methodology of converged consulting and customer services that lowers the total cost of ownership and drives all customer interactions.

About Intervoice

Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises and network operators with the Intervoice Solutions Framework, including the platform, software, applications and services necessary to optimize the customer experience through the delivery of voice automation solutions. Intervoice Media Exchange, the open, standards-based multi-media platform, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company is focused on the enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide at companies across a variety of industries. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.