Pitney Bowes Mobilizes Siebel Field Service CRM in the U.K. and Throughout Europe Using Antenna Software; Antenna's Fully Hosted Mobility Solution Delivers 47 Percent Customer Service Level Improvement

Business Wire, June 7, 2006

JERSEY CITY, N.J. -- Antenna Software, the leading provider of on-demand wireless CRM solutions, today announced that Pitney Bowes Inc. (NYSE: PBI), provider of the world's most advanced mailstream solutions, has deployed Antenna's A3 SmartClient mobile application to its field engineering team in the United Kingdom and throughout Europe. Using Antenna A3 SmartClient, service calls logged in Pitney Bowes Siebel CRM system are automatically dispatched in real time, allowing the company's field engineers to update the status of customer service calls and order parts directly from their Windows Pocket PC devices.

Pitney Bowes has standardized on Antenna A3 as its mobile field service solution across Europe. To date, Antenna A3 SmartClient has been rolled out to field engineers in the United Kingdom and across Germany, Austria, and Switzerland, using O2, T-Mobile and SwissCom. Antenna A3 SmartClient provides real-time visibility of field operations to the business and has reduced operational cost, delivered greater operational efficiency and improved customer experience. There are also plans to deploy the solution across the entire field service operation in France by October 2006.

"The beauty of the hosted Antenna A3 solution is its flexibility. It integrates very easily with multiple business systems, in our case Siebel and SAP, and supports multiple mobile devices and wireless networks," reported Ray Lawes, VP service operations, Pitney Bowes UK. "Antenna's support of different devices from a single application also means that we can be confident of being able to rapidly respond to market changes and realize further ROI through deployment of future wireless applications."

Pitney Bowes selected the Antenna A3 solution to maximize its investment in Siebel CRM, improve the response time, customer satisfaction, and productivity of service engineers and support the drive for a 360-degree view of customers at all times. Engineers are able to use Antenna A3 to take control of their own workload, by identifying and scheduling the service calls within their territory and updating the central system directly from their handheld devices. Since the rollout of Antenna A3 SmartClient in February 2006, Pitney Bowes has measured an increase in customer requests responded to within agreed SLAs and now see more than 90 percent of all service calls automatically directed to the correct engineer without any manual intervention or delay whatsoever. Pitney Bowes' field service engineers have also provided positive feedback on the ability to gain instant access to relevant information because of Antenna A3's always-on technology, which ensures that messages are delivered to engineers even when they are working out of range of a network signal.

"This is a clear example of how to use mobility to extend core business applications to employees that require the very latest information when dealing with customers," said Jim Hemmer, president and CEO, Antenna Software. "By choosing a fully hosted mobility solution as a key component of its overall CRM strategy, Pitney Bowes UK proves it is a market leader when it comes to leveraging technology to deliver customer service excellence."

About Antenna Software Inc.

Antenna Software is the global leader in real-time mobility solutions. With more than 20 years of operating experience, Antenna's proven mobile enterprise applications automate and streamline important customer-facing activities via any mobile device, over any network, worldwide. Today, more than 110,000 users in more than 40 countries rely on Antenna to optimize their critical field-based business processes, lower service/sales costs and increase profitability through higher customer satisfaction. Antenna's blue-chip customer base includes many of the best known companies in the world, including DirecTV, EMC, Palm, Pitney Bowes, Siemens, and Toshiba.