FootPrints 7.0 Named 2006 Product of the Year by Call Center Magazine; Editors Recognize UniPress Software's FootPrints as one of the Industry's Most Useful and Innovative Technology Solutions for Building World-Class Call Centers

Business Wire, March 1, 2006

EDISON, N.J. -- UniPress(R) Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that FootPrints(R), the company's flagship line of service desk software, has received the 2006 Product of the Year Award from Call Center Magazine, the customer care industry's number-one information resource. The annual award recognizes the industry's most useful and innovative technology solutions for building world-class call centers.

The FootPrints line of 100% web-based service desk automation software helps call centers and customer support centers reduce their costs and speed customer problem resolution. FootPrints delivers these benefits by improving agent workflow and helping customers deliver 24/7, worldwide support via multiple channels, including phone, email, and the web.

"Our editorial team went in search of the most creative, innovative and above all else, useful tools for making call centers the best they can be, and we found FootPrints 7.0 to be such a solution," said Keith Dawson, Call Center Magazine's Editorial Director. "We particularly like that FootPrints is available as a hosted service that organizations can use to track customers' request for help, and to maintain knowledge bases. We also like the way FootPrints 7.0 lets companies set up separate workflows for different types of customers."

UniPress Software was the first company among its contemporaries to offer a hosted service of its product - the FootPrints Hosting Service. The hosted version of FootPrints enables call centers of any size to centrally manage and automate their customer support, help desk, or other request-driven processes without having to manage the IT infrastructure or use staff resources for administration.

UniPress Software's FootPrints is also the only service desk solution available that allows call centers to create separate, partitioned projects with different customized interfaces, fields, and separate databases - without additional costs or programming. This helps them create numerous projects independently for different functions, business applications, customers, locations, and more. Also, as a standards-based solution, FootPrints provides a broad range of support for existing IT infrastructure. Customers can easily integrate FootPrints software with their Web servers (Microsoft Windows(R), UNIX(R), and Linux(R)), databases, email systems, telephony systems, and browsers. FootPrints products also support industry best practices and standards, including ITIL(R) and the LDAP 2000 Standard.

"We sincerely appreciate the editors from Call Center Magazine for their recognition of FootPrints as one of the industry's most innovative products," stated Mark Krieger, President of UniPress Software. "As a leader in the industry, we consistently strive to develop innovative solutions that help call centers and customers support departments drive down costs while improving their service offerings."

About Call Center Magazine

Call Center Magazine is the only publication dedicated to providing in-depth and unbiased product information on call center technology, management and operations. Written by a staff of editorial experts and industry luminaries, Call Center Magazine delivers an editorial package most useful to buyers setting strategies and buying products and services for today's customer contact center.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,200 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of service desk products and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. Call Center(R) Magazine is a Registered Trademark of CMP Media, LLC. All other trademarks are registered trademarks of their respective owners.