Business Services Industry

SOFTWARE House International Newest Reseller for FrontRange™ HEAT® and IT Service Management Solutions

Business Wire, March 13, 2006

DUBLIN, Calif. & SOMERSET, N.J. -- FrontRange Solutions, a global leader in IT Service Management, Voice Application, and CRM solutions for small to mid-sized enterprises (SME) and distributed enterprises, and SOFTWARE House International (SHI), an innovator in e-Commerce Procurement solutions, announced today that SHI is the newest reseller and implementer of the new FrontRange(TM) IT Service Management (ITSM) modular solution and award-winning HEAT(R) products.

SHI, with offices in New Jersey and consultants throughout North America, brings years of experience helping mid-size and large organizations as a global procurement outsourcing company and leading business-to-business solution provider. Thai Lee, President of SHI, cited three strengths of the new relationship:

--SHI offers IT managers a one-stop shop for applications, hardware, networks and implementation services, just as FrontRange HEAT and ITSM product families offer comprehensive IT Service Management software solutions. Both companies have solid reputations for competitive pricing and customer support.

--FrontRange and SHI have significant presence in the state and local government markets, as well as the education industry. SHI is listed as a vendor on many state and local government contracts, making purchasing simple and easy.

--FrontRange and SHI have a global network of offices to support the enterprise solutions requirements of large and distributed organizations seeking IT Service Management products and services.

SHI is a Microsoft(R) Gold Partner and a top reseller for Microsoft. FrontRange also is a Microsoft Gold Partner and has developed its latest product architecture on the Microsoft .Net platform.

"We are excited to see two of our leading Gold Partners collaborating to bring the value of IT Service Management solutions to an IT marketplace hungry for best practices," said Pradeep Rathinam, General Manager, US ISV, for Microsoft. "Microsoft encourages and supports partners working with partners as a demonstration of our strategy and commitment to a strong and healthy channel ecosystem."

With SHI, organizations have an immediate resource to help them maximize service to their users, to minimize downtime and to effectively plan, test and implement new systems, utilizing the FrontRange IT Service Management (ITSM) product family and the existing HEAT help desk product.

In addition, current customers of the FrontRange HEAT product now have a resource to implement those modules from IT Service Management that work with their current HEAT system.

"We have been very successful in the IT Service Management market, and are very excited about what FrontRange ITSM brings to this space," says Bill Santos, General Manager of Services for SHI. "The FrontRange ITSM product is one of the more compelling ITSM solutions on the market and we are pleased to be in a position to offer it to our customers."

"It's gratifying to be working with an internationally recognized company," said Michael McCloskey, FrontRange CEO. "The top-notch team at SHI as well as the sharp business focus and successful track record make this an exciting partnership that surely will enhance our mutual success."

About SHI

SHI is a private, 100 percent minority-owned, global procurement outsourcing company and leading business-to-business solution provider. Starting in 1989 with less than $1 million in revenue, this past year, SHI calculated sales exceeding $2 billion continuing our history of growth without mergers, acquisitions -- or restructuring of management. Currently ranked #146 on Forbes 2004 "America's Largest Private Companies Top 500" List, SHI fulfills orders for over 150,000 hardware and software products and offers a full menu of services including Asset Management, Redeployment & Disposal, and Configuration. Our award of ISO 9001:2000 Certification adds to our suite of authorizations including but not limited to our recognition as a Microsoft Certified Partner and FrontRange Premier Partner. SHI corporate headquarters is located in Somerset, New Jersey, with offices also in the Americas, Europe, and Asia, and can be found on the Web at http://www.shi.com/ or by calling 888-764-8888.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million licenses worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for Customer Relationship Management (CRM); IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Office, GoldMine IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

 

BNET TalkbackShare your ideas and expertise on this topic

Please add your comment:

  1. You are currently: a Guest |
  2.  

Basic HTML tags that work in comments are: bold (<b></b>), italic (<i></i>), underline (<u></u>), and hyperlink (<a href></a)

advertisement
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement
Click Here

Content provided in partnership with Thompson Gale