US Federal Government Focus on Improving IT Management and Support Creates Strong Demand for UniPress Software's FootPrints Web-based Service Desk Solutions

Business Wire, March 21, 2006

EDISON, N.J. -- Federal Agencies Continue to Embrace FootPrints to Centralize IT Management, Deliver Multi-Channel Service and Support, including Web Self-Service, and Automate ITIL Framework

UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced increased federal government demand for its FootPrints(R) web-based IT management and service and support automation solutions. The US Department of Interior, Department of Justice, and USDA Foreign Agriculture Service are some of the latest agencies to deploy FootPrints.

Since the launch of FootPrints in 1996, federal government agencies have used the web-based service desk software to streamline and automate their IT support processes, external customer support, field service, and other eGovernment initiatives. Two converging market shifts - the pressing need for government to centralize IT management, and to leverage the Internet and self-service technology to reduce support costs and improve service levels - have sparked new waves of demand for FootPrints solutions.

As Gartner analyst Andrea Di Maio noted in a June, 2005 report: "The trend in government is toward greater centralization of IT management due to the fundamental desire to deliver more efficient IT support to increasingly complex government organizations."(1) FootPrints helps federal government customers centralize IT management with a web-based and workflow-driven platform that can also easily integrate with existing solutions and databases to deliver efficient multi-channel support across multiple locations and facilities.

Federal agencies are also actively embracing ITIL(R) - the internationally recognized best practice framework for IT services management - to further improve IT projects and reduce associated costs. FootPrints products are modeled on ITIL principles, and UniPress offers professional services, delivered by ITIL-certified UniPress staff members, to help federal customers optimize their IT service delivery efforts and other key areas covered by the standard.

Federal agencies also face constant cost-cutting pressures and are looking for comprehensive web self-service features within their IT support solutions to provide relief. Web self-service helps reduce the cost of delivering support by driving more support transactions to the web and by helping support agents become more efficient. Using FootPrints, government agencies can quickly deploy sophisticated and customized self-service online processes, including turn-key eService portals that utilize existing logos, knowledge bases, custom FAQs, and more to provide customers and employees superior online service and support.

"Government CIOs and IT organizations face constant pressure to control costs while consistently improving and upgrading their IT infrastructures and support resources," said Mark Krieger, President of UniPress Software. "This 'do better with less' paradox is in FootPrints' DNA, and a major reason the software continually performs so well within the government IT industry. With FootPrints, government IT departments can deliver the service and support levels they require, and manage their complex technology infrastructures using a single, award-winning solution."

Other federal government agencies using FootPrints include the US Supreme Court, DC Superior Courts, the Department of Army, the Department of Energy, the US Probation Office, and many more.

FootPrints and Government Purchasing Options

FootPrints software is sold on a license (per-agent) basis and a three-agent starter pack is available for $3,995. Discounts are available for government organizations. FootPrints is available on the GSA schedule (contract number GS-35F-0391L), the PCHS-2 schedule, and the SEWP III schedule. DOD organizations seeking to purchase FootPrints on the GSA schedule should reference CCR number 742065. Volume, concurrent, and site license pricing is also available.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,200 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.