ITresources signs Kyocera as Help Desk and Desktop Services Client

Business Wire, March 9, 2006

BUENA PARK, Calif. -- Information Technology Resources Inc. (ITresources) announces its newest Help Desk and Desktop client, Kyocera, America Inc.

San Diego-based Kyocera America Inc. creates a broad range of microelectronic packaging solutions and optoelectronic components based on advanced ceramic and plastic material technologies. Their components are used in the telecommunications, wireless, optoelectronic, semiconductor and specialty products markets.

Kyocera's successful transition to ITresources Help Desk and Desktop Managed Services took effect on Nov. 21, 2005.

John Schierer, Kyocera VP administration and support, commented: "We appreciate the thoroughness, energy and enthusiasm that the ITresources team brings to the job. We are all very encouraged by what we are seeing. While it is inevitable we will hit a few bumps in the road, I know we have the tools, talent and attitude to meet the challenges as they occur."

ITresources will provide the following services as part of its commitment to Kyocera:

--Comprehensive Help Desk and Desktop Support for over 500 PCs, including 12 remote sales offices located throughout the United States

--A customized support configuration (jointly agreed to and documented)

--Well-defined Service Level Agreements

--Process improvements to Kyocera's operating environment with proven best practices policies and procedures

--Desktop support escalation procedures

--An active Account Manager as Kyocera's client advocate

--Designated Support Center specialist "lead"

--Daily, weekly and monthly Service Level Agreement reports

--Regularly scheduled client meetings

--Random and annual client surveys to better understand how ITresources support is being received

About Information Technology Resources Inc.

ITresources is a total technology provider that partners with its clients to provide high-quality, cost-effective and timely solutions. ITresources has been certified by the SEI at CMMI Level 5. ITresources services include:

--Application Management Services: E-Commerce, Web-enabled Solutions, Systems Development, Application Maintenance.

--Enterprise Management Services: Data Center Operations, Web Development and Hosting, Network Services, Desktop Support, Telecom Solutions and Help Desk.

--ITR Solutions - IT staffing for contract and permanent placement.

For more information, call Valerie Tsang at 866-736-5500 or e-mail info@itrweb.com. Visit the ITresources Web site at www.itrweb.com and Kyocera America at http://americas.kyocera.com.