Green Beacon Solutions Announces Collaboration with Nokia; Agreement Streamlines Access to Key Customer Data Through E-Mail and PDAs via Nokia's Intellisync Platform

Business Wire, May 1, 2006

WATERTOWN, Mass. -- Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Marketing Automation technologies, today announced a collaboration with Nokia to simplify access to customer data from the field.

The combined Green Beacon and Nokia solution makes it simple for users of Onyx Software's Enterprise CRM to access and use key business contacts, sales opportunities, support tickets, service cases, and tasks/activities directly from Microsoft Outlook and IBM Lotus Notes as well as Blackberry, Palm, and Windows Mobile PDA devices. Currently available for Onyx Employee Portal versions 4.0 to 5.5, the solution includes the following functionality:

--Onyx contact records can be synchronized as contact records in the e-mail and PDA clients; changes to contacts made in e-mail or the PDAs are automatically synchronized back with Onyx.

--Sales opportunities, support tickets, service cases, and tasks/activities can be synchronized either as calendar appointments or tasks. Users can access key contact or activity information, reschedule a follow-up call, and add notes from within e-mail or PDAs.

--The synchronization framework can be customized to include other key contact information as reference information in contact, appointment, or task records.

"Most of the businesses we speak with are struggling to find the best way to provide access to customer data through e-mail clients and PDAs," said Richard Smith, vice president, CRM strategy with Green Beacon Solutions. "The collaboration with Nokia aims to ease this pain and we believe clients will benefit greatly from their non-invasive, reliable integration with Microsoft Exchange and Lotus Notes, as well as the built-in conflict resolution."

The Nokia solution which is based on its Intellisync product authenticates directly with Microsoft Exchange, Lotus Notes, or an IMAP-compliant e-mail server. Intellisync's evolutionary design eliminates the need for additional software to be installed on e-mail clients or servers or on PDA devices, resulting in significant cost savings for clients and preserving valuable IT department resources.

"Customers are increasingly turning to solution providers like Green Beacon that possess extensive CRM project experience and expertise," said Bill Dolby, vice president of enterprise sales, Nokia. "Green Beacon is effectively leveraging our software to solve a critical pain point for customers and deliver real business value to them today."

"Since users spend the majority of their day working from e-mail, they need a way to seamlessly store contact information and log calls in their CRM system without creating additional work," said Smith. "With the Green Beacon and Nokia solution, we are giving users exactly what they want - significantly improved access to customer data from wherever they are working, in a simple and straightforward manner."

The combined Green Beacon and Nokia solution is currently available with flexible pricing options customized for the needs of the client.

About Green Beacon Solutions

Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning business solutions to mid-market and mid-enterprise customers. The Green Beacon team brings the experience of hundreds of customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts, Green Beacon is an experienced service provider for Microsoft Dynamics CRM and Dynamics AX (Axapta), Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS, and other leading business solutions. For additional information, please visit www.greenbeacon.com.