Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions; Companies' Shared Vision and Innovative Solutions Enhance Customer Experience Reducing Costs and Improving Enterprise Performance

Business Wire, May 17, 2006

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced a sales partnership with Nuasis Corporation to deliver robust, integrated IP-based solutions that streamline operations and drive business performance.

With a shared vision and historic success building solutions for IP-based contact centers, the partnership includes a collaborative effort to offer a suite of applications, marketing initiatives and increased resources to leverage shared business opportunities. The partnership provides customers with the following applications; sophisticated call routing management, quality monitoring, eLearning, integrated workforce management and business intelligence. The solution is offered by integrating open and flexible Envision's Performance Suite(TM) with the standards-based, software-only Nuasis NuContact Center(R).

The partnership extends the value of Nuasis' contact routing software to offer IP-based solutions that improve agent effectiveness, contact center and enterprise performance. Now, mutual customers will be able to integrate Envision's Performance Suite into their IP-based contact center infrastructure to cost-effectively improve customer experiences that increase revenue.

The Nuasis NuContact Center combines the best capabilities of self-service applications software with live agent assistance to provide companies with the greatest flexibility when responding to customers. The system intelligently routes any type of customer contacts - phone calls, e-mail, web chat, voice messages, fax - in a consistent manner on a single system. For mission-critical call centers it is the system of choice over legacy ACD, IVR, and CTI systems. No other system provides the same level of flexibility to quickly adapt to changing business needs.

"The ease and flexibility of standards-based software allow companies like Envision and Nuasis to easily work together not only on the technology front to benefit their joint customers, but also on the business front to benefit each company," said Alpa Shah, vice president, growth partnership service, information and communications technology, Frost & Sullivan. "Our research indicates that the increased acceptance of standards-based technologies will continue to be a catalyst for even more partner relationships in the contact center industry."

"We are delighted to solidify our relationship with Nuasis," said Rodney Kuhn, Envision CEO. "We believe this partnership will enhance our ability to deliver market-leading IP solutions to our mutual customers and the market. By combining our capabilities, we are better able to serve customers who have complex high-end, mission-critical IP environments and deliver IP-based solutions that shape the contact center of the future."

"The Envision/Nuasis sales partnership agreement is an example of an emerging business model for the call center industry -- partnerships are made possible by standards-based platforms. The flexibility of these platforms accelerates the ability of companies to partner and sell a total solution," said Ed Lauing, president and CEO, Nuasis Corporation.

About Nuasis Corporation

Nuasis delivers call center innovations that improve customer service and reduce operating costs. The Nuasis NuContact Center intelligently routes customer inquiries via phone, e-mail, and web to self-service or live agents located anywhere. It is the preferred solution for mission-critical call centers over legacy ACD, IVR, and CTI systems. It competes against contact center products offered by companies like Aspect Software, Avaya (NYSE: AV), Nortel Networks and Cisco (Nasdaq: CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States and Canada. For more information, contact Nuasis 650-318-2200 or visit www.nuasis.com.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company's flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer experiences by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach(R) (comprised of Envision Quality Monitoring(TM) and Envision eLearning(TM)). The company's solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.

Click2Coach is a registered trademark, and Envision Telephony and the Envision Telephony logo are trademarks, of Envision Telephony, Inc. Utopy and SpeechMiner are registered trademarks of Utopy, Inc. Nuasis and NuContact Center are registered trademarks of Nuasis Corporation.