Envision Telephony, Inc. Wins ContactCenterWorld.com's Members' Choice Awards; Contact Center Customers Award Envision for Best Performance Management Solution and Best Recording/Quality Monitoring Solution

Business Wire, May 23, 2006

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that it has received two 2006 Members' Choice Awards from ContactCenterWorld.com, the global support organization for contact center industry professionals. Envision received the 2006 Members' Choice Awards for Best Performance Management and Best Recording/Quality Monitoring solutions. The awards were announced on March 30, 2006 at the Contact Center World Awards Conference in Dallas, Texas.

The Members' Choice Awards have been presented for four years running and recognize industry solution providers who sell products or services to contact centers. Unlike other awards programs, the Members' Choice Awards are based entirely on customer feedback and the winners are those organizations receiving the highest average scores as voted for by their customers. The 2006 Members' Choice Awards attracted over 70 entrants and over 3,000 customers voted in this competition.

Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com, added, "The 4th Annual Member's Choice Award winners deserve special recognition. These organizations put themselves out for their customers to give them feedback. These organizations are proud of what they do and there are so many who consistently enter the awards. These are the industry's true leaders and they all deserve praise."

"This award is very special for us because it's a reflection of our commitment to partner with our customers to help them meet their business goals by developing and delivering software solutions that improve performance and deliver legendary customer experiences," said Rodney Kuhn, Envision CEO. "Our integrated, flexible solutions help our customers leverage the voice of the customer to improve agent effectiveness and improve enterprise performance to increase revenue, reduce costs and improve customer satisfaction."

About ContactCenterWorld.com

ContactCenterWorld.com is the world's no. 1 online resource site for the contact center industry around the world. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com.

About The Members' Choice Awards

Launched in the summer of 2002, the Members' Choice Awards is an independent awards program where users vote for their favorite solution providers on a regional basis. There are no judges and no panels. Each award is based on the overall quality of all votes received.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company's flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach(R) (comprised of Envision Quality Monitoring and Envision eLearning). The company's solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.

Click2Coach is a registered trademark of Envision. Envision, Envision Quality Monitoring, Envision eLearning and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.