Business Services Industry
ClientLogic Receives Customer Interaction Solutions® Magazine's CRM Excellence Award; Global Customer Care Provider Wins Top Honors for Sixth Consecutive Year
Business Wire, May 30, 2006
NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing provider, today announced that Technology Marketing Corporation's(R)(TMC) Customer Interaction Solutions magazine (www.cismag.com) has named ClientLogic as a recipient of a CRM Excellence Award for the sixth consecutive year. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
ClientLogic was selected based on its ability to extend and expand customer relationships. ClientLogic's winning submission detailed how it helped a company in the highly competitive cable industry achieve consistent growth and consistently high customer satisfaction scores. ClientLogic also helped the company break into the J.D. Power Awards ranking and climb from a "top five" mention to a category leader.
"We are pleased that a respected publication like Customer Interaction Solutions recognizes ClientLogic's ability to deliver results that positively impact customer satisfaction and new business growth," said David Garner, CEO of ClientLogic. "Winning this prestigious award for the sixth year in a row emphasizes ClientLogic's dedication to providing consistent and quality customer care services to companies across highly competitive, vertical markets."
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. ClientLogic has demonstrated to the editors of Customer Interaction Solutions that its services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset--its customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions magazine.
About ClientLogic
ClientLogic is a leading global business process outsourcing (BPO) provider in the customer care, fulfillment and back office processing industries. ClientLogic's global footprint spans 52 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com.
About TMC (TM)
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
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