CosmoCom and NEC Brazil Sign Distribution Agreement; System Integrator Offers Leading Hosted Contact Center On-Demand Platform to Top Carriers in Brazil

Business Wire, May 30, 2006

MELVILLE, N.Y. -- CosmoCom, the contact center on-demand specialists, announced today an agreement with NEC do Brasil under which the Sao Paolo-based systems integrator will resell its CosmoCall Universe contact center platform in Brazil with a focus on the nation's major carriers and other contact center opportunities. According to Datamonitor, Brazil is the largest contact center market by far in Central America Latin America (CALA), with more than half of the CALA total.

As an end-to-end systems integrator for major network operators, NEC do Brasil is well positioned to offer CosmoCall Universe, because it is the platform most selected by top tier operators worldwide for their hosted contact center on-demand services. NEC's unique approach encompasses everything carriers need to support services, from basic infrastructure to high-level applications, and has earned them a major supplier role with Brazil's biggest telcos.

"We searched for a carrier-grade contact center product because several of our major telco customers were looking for such a platform," explained Herberto Macoto Yamamuro - COO & Carrier Business Unit - General Manager NEC do Brasil. "We chose CosmoCom because we recognized it as the best contact center platform for carriers, and also because some of our customers requested CosmoCom by name. CosmoCom's support of our partnership has been exemplary, and we look forward to a great future working with them."

"NEC do Brasil is an ideal partner for CosmoCom," said Ari Sonesh, CosmoCom's Chairman and CEO. "Their primary focus on technology that supports telco services is a great fit for our specialization in Contact Center On-Demand. They can also address major enterprise opportunities, especially those for the telcos' own customer care, and other large-scale contact center deployments. Finally, they have experience and knowledge in the area of VoIP for carriers, which is close to the heart of our technology and of our business case," Sonesh continued. "We expect this to be a very winning combination."

About NEC do Brasil

NEC do Brasil is a leading provider of telecommunications and IT solutions for carriers, enterprises and governments. NEC Brazil also develops special projects such as high performance computing and industrial automation. With 40 years of experience in the local market, NEC do Brasil is a subsidiary of NEC Corporation, one of the world's leading patent-producing companies employing more than 147,000 people worldwide and with net sales of approximately $ 45 billion in the fiscal year ended March 2005. For additional information, please visit NEC do Brasil home page at www.nec.com.br.

About CosmoCom

CosmoCom(TM), The Contact Center On-Demand(TM) specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.