TomorrowNow Hires Industry Veteran Mel Gadd to Lead Quality Efforts

Business Wire, Nov 14, 2006

26-Year Software Executive Will Drive Service Levels for More Than 200 Customers

BRYAN, Texas -- TomorrowNow, Inc., the most experienced provider of third-party maintenance and support for enterprise software applications, today named 26-year industry veteran Mel Gadd as its global vice president of quality. Gadd will maintain TomorrowNow's high level of customer satisfaction for maintenance and support services.

Gadd will direct TomorrowNow's efforts on software quality, process improvement, customer feedback systems and audits of quality management systems. His duties include the hiring and retention of top-quality management employees to oversee the delivery of maintenance and support services for Siebel, J.D. Edwards and PeopleSoft applications.

"TomorrowNow's unique support model relies on our ability to react quickly and accurately when called upon," Gadd said. "Our trusted and proven expertise has helped grow our base of more than 200 customers from nine different support centers around the world. It's my duty to sustain our reputation for outstanding service as our business grows. As we extend our services globally, I will work to ensure that consistent business processes are applied, providing predictable results for all our clients."

Previously, Gadd managed the customer satisfaction and quality programs at PeopleSoft-Oracle. His software industry experience includes designing and implementing effective global customer feedback systems and quality management programs. In addition, Gadd has a depth of expertise in all aspects of software design, development, quality and support.

"Mel has successfully implemented innovative programs for quality assurance throughout his career in the enterprise software industry," said Andrew Nelson, CEO and founder of TomorrowNow. "While the company's growth rate has been incredible, our customer response times have remained the same - about eight minutes. Mel will be in charge of making sure we maintain that high level of service while we recruit more members to our team to help customers around the world."

About TomorrowNow, Inc.

TomorrowNow, Inc. is the most experienced third-party provider of enterprise software maintenance and support. TomorrowNow Support Services offer up to 10-year support periods with new fixes, 24x7 product support with 30-minute response, quality tax and regulatory updates, highly responsive support engineers and significant financial savings. Fortune 500, mid-market, and public sector organizations from nearly every industry sector have selected TomorrowNow as their maintenance and support vendor of choice. Please visit our website at www.tomorrownow.com to learn more about TomorrowNow Support Services, our clients, and see what's being written about TomorrowNow; or contact us at 1 979 691 4100 or by email at info@tomorrownow.com.

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