Five9 Expands Development Team; Appoints Industry Veteran Jim Dvorkin as CTO and Acquires VoIP/PBX Engineering Company

Business Wire,  Oct 17, 2006  

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Former CTO of Echopass and Co-Founder of Contactual Brings Proven Track Record, Vision, and Industry Expertise to Lead Company's Large Engineering Team; Five9 Now the Largest On-Demand Telephony Development Team in the Industry With Recent Acquisition of Russian VoIP Development Company

PLEASANTON, Calif. -- Five9, Inc., the leading global provider of on-demand call center solutions, today announced it has named Jim Dvorkin as chief technology officer. In this position, Dvorkin will lead development, product management, network operations, and customer support efforts of Five9. This appointment comes on the heels of Five9's acquisition of Eco NN, a Russia-based company with 60 development staff focused on developing VoIP and call center applications.

"Jim's proven experience in developing top-tier engineering teams and bringing innovative call center solutions to market will help us continue our leadership in the on-demand call center market, and develop innovative new products," said Brian Silverman, Five9 president and CEO. "Our marketing and sales momentum is accelerating in the United States as well as internationally, and we welcome Jim's addition to the management team."

Prior to joining Five9, Dvorkin most recently headed up salesforce.com's call center initiative that resulted in that company's recent Winter '07 product announcements in this area. Previously he served as CTO for Echopass, an on-demand host of Genesys-based contact center solutions. He was also the founding CTO of White Pajama (now Contactual), an early provider of contact center solutions for small businesses. Earlier in his career, Dvorkin was CTO and co-founder of NextAge Technologies, a developer of workforce management solutions. Prior to that, he held various technical positions at Genesys, a pioneer in the field of computer telephony integration. He was a technical director and he managed the deployment of Genesys solutions for all four French telecommunications providers and many large financial institutions. Dvorkin holds a master's degree in Computer Science from the State University of Lithuania.

"Five9 is leading a fundamental change in the way companies build and deploy call centers," said Dvorkin. "This is an exciting time for Five9 as on-demand solutions are where the industry is headed. I look forward to bringing my vision and experience to extend our worldwide leadership in on-demand telephony. The acquisition of Eco NN and opening of the Five9 Russia office will accelerate our ability to bring exciting new products to market."

The acquisition of Eco NN was completed in September. All engineers at the company are now working on Five9's Virtual Call Center product and will continue to reside in the Five9 Russia office located in Nizhny Novgorod, 250 miles east of Moscow. The addition of this development team gives Five9 the largest engineering organization of any on-demand call center solution provider.

About Five9 Virtual Call Center Solutions

Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures. Their comprehensive capabilities enable outbound telemarketing and sales teams to reach more prospects in person, thereby significantly increasing leads, pipeline, and ultimately sales revenues, and help customer service and inside sales teams handle higher volumes of inbound calls, thus raising customer responsiveness and satisfaction. Businesses using Five9 typically increase revenues 200-300% based on the higher rate of "right party contacts" the on-demand solution helps deliver. In addition to the cost savings and benefits to the business bottom-line, Five9's on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location. Additionally, Five9 can seamlessly integrate with salesforce.com, NetSuite, RightNow, and a variety of other leading vendors.

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.

About Five9

Five9 is the leading global provider of on-demand call center solutions for telemarketing, telesales, and customer service. The award-winning Five9 Virtual Contact Center targets small and midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Over 500 companies worldwide profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

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