STRATEGY ANALYTICS: O2 Germany Rated Best European Carrier for Mobile Phone Support; Customer Support Satisfaction Outranks Major Wireless Competitors

Business Wire, Oct 26, 2006

BOSTON -- The Strategy Analytics Advanced Wireless Laboratory (AWL) report, eIuVerizon Wireless (USA) and O2 (Germany) lead Customer Support Satisfaction Index,eIN finds that more than one in three mobile phone customers have contacted customer support with a question or problem with their mobile handset since purchase. This study, which ranks customer support services, reveals that in Western Europe, O2 Germany customers report the highest overall level of satisfaction with their carriereIUs device support service. This carrier is rated #1 in Western Europe for speed and completeness of problem resolution, while Orange UK achieved the highest rating for knowledge and/or helpfulness of customer support representatives.

eIuIn Western Europe, 77 percent of mobile phone users select their network operator as the first point of contact for customer support when facing problems or questions concerning their mobile phones,eIN according to Kevin Nolan, Director of the Advanced Wireless Laboratory at Strategy Analytics. eIuHowever, almost half of callers - across all carriers eI gave a failing grade concerning the level of knowledge and helpfulness of customer support representatives.eIN

About Strategy Analytics

Strategy Analytics, Inc. - a global research and consulting firm - provides timely insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies. With worldwide headquarters in Boston, MA, and principal offices in England, France and Germany, Strategy Analytics focuses on market opportunities and challenges in the areas of Automotive Electronics & Multimedia, Digital Consumer, Wireless Strategies and Enabling Technologies. For more information, see www.strategyanalytics.com