Oblicore Provides ITIL Insights at itSMF USA 2006 Conference; Erik Hille to Relay ITIL Implementation Best Practices Drawn from Company's Extensive ITIL-Based Service Delivery Management Experience

Business Wire, Sept 18, 2006

CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced that Erik Hille, director of product marketing, will present "Best Practices in ITIL-based Service Delivery Management," at the IT Service Management Forum (itSMF) USA 2006 conference. Scheduled for Tuesday, September 19, at 7:30 a.m. PT, this comprehensive discussion will demonstrate successful service delivery management processes that incorporate an Information Technology Infrastructure Library (ITIL) standards framework. Participants will learn how to develop a strong business case for ITIL adoption and demonstrate the resulting business value of such implementations through the generation and analysis of metrics supported by automated technology solutions.

As the global standard for IT service management, ITIL enables IT organizations to overcome the challenges of IT system growth by establishing best practice processes for achieving service quality and business goals. Hille will discuss critical elements necessary for ensuring a seamless migration to an ITIL-based service delivery management approach including:

--The importance of a service catalog in standardizing service delivery, establishing service level benchmarks and defining rules for IT governance;

--The benefits of automated management and reporting of service level agreements (SLAs), operating level agreements (OLAs) and underpinning contracts; and

--Proactive solutions for resolving service failures before SLAs are breached.

Oblicore will be exhibiting at the event at booth 425. For additional conference information, visit http://www.jupiterevents.com/itsmf/fall06/index.html. Members of the media interested in speaking with Oblicore at itSMF USA 2006 should contact Randy Wambold at CHEN PR at 781-672-3119 or rwambold@chenpr.com.

About Oblicore

Oblicore is a leading Service Delivery Management software provider dedicated to delivering service-level management, business service management and sourcing management solutions that drive business success. The company's flagship product, Oblicore Guarantee(TM), is leveraged by blue-chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable - reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore's business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition and to keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.