Psytechnics Empowers Customers to Transition to the New World of VoIP and Unified Communications; Quality Manager Extends VoIP Investment and Delivers Enhanced User Experience

Business Wire, Sept 18, 2006

BOSTON -- Psytechnics, the global leader in voice, video and multimedia Quality of Experience (QoE) assessment, today announced the new Unified Communications Experience Manager and key enhancements to its existing product family. The Unified Communications Experience Manager is purpose built to empower businesses and service providers to confidently transition to the world of VoIP and unified communications by delivering a QoE management solution that address both IP and non-IP voice quality issues.

Enterprises and managed service providers can now arm themselves with QoE management capabilities to overcome the challenges of voice, video and IP. Deploying a QoE management solution dramatically reduces support costs, enabling enterprises and service providers to obtain the cost and productivity benefits of VoIP. The Experience Manager integrates the latest versions of PSI, PVI and PSM, which are now shipping to Psytechnics customers. By combining both IP and voice quality measures, the Experience Manager identifies all of the critical issues that affect voice quality, such as noise, echo and distortion as well as IP QoS, bridging the gap between legacy solutions and IP networks.

PSI has been updated to meet the strict requirements of the new ITU P.564 standard for VoIP quality assessment, which features Psytechnics technology. PSI is the first compliant product available on the market. PVI has been enhanced with great application level intelligence to predict end-user QoE for video with even greater accuracy.

"It is essential to have the tools that can identify and isolate quality problems to protect investments and speed deployment," said Benjamin Ellis, vice president of marketing of Psytechnics. "Our decision to provide an all-in-one QoE management platform, that includes both voice and video capabilities, enables customers to make a single QoE investment and maximize their ROI."

The Unified Communications Experience Manager works with all of Psytechnics' existing solutions and platforms to enable end-to-end QoE management.

The Experience Manager also supports integration into market leading management solutions to support service level agreement monitoring, augment fault management and enable click-to-view diagnostics. The Experience Manager is shipping now and is targeted at the enterprise and managed service provider community.

About Psytechnics

Psytechnics is the global leader in VoIP, mobile video and IPTV Quality of Experience (QoE) assessment solutions to NextGen voice, video and multi-media service providers. Psytechnics' product provides real-time, per-session measurement of end user experience for rapid detection and resolution of service affecting issues. Psytechnics patented technology is at the heart of 6 ITU-T standards and is validated using extensive subjective testing including from its own state-of-the-art multi-media subjective test facility. Psytechnics QoE products are deployed world-wide in IP, mobile and Next Generation networks, enabling: quality differentiated services, quality based SLAs, intelligent interconnect selection and direct maintenance. Headquartered in Ipswich, UK, with US offices in Boston. For more information, please visit www.psytechnics.com